Customer Support & CX

Thrivebase helps businesses and individuals automate their customer support on their website with custom chatbots trained with their data. Users can easily create highly customizable AI-powered chatbots using their own data (text, webpages, sitemaps, CSVs, or PDFs) to quickly respond to user messages, collect leads, and gather feedback or requests. The platform offers features like immediate replies, accurate responses trained with user data, conversation history, high customizability, and an audio option for user interaction. It's a no-code solution that allows for embedding on unlimited websites and includes GPT-3.5 or GPT-4 models.

Forethought is an AI agent platform designed for customer support and service teams, leveraging generative and agentic AI to automate and enhance the entire support journey. It offers solutions for resolving common cases instantly, triaging tickets, surfacing insights, and assisting agents in real-time across channels like chat, email, and voice. The platform's multi-agent system allows AI agents to reason, decide, and take action based on business policies, learning from past tickets and help center content to deliver accurate and personalized customer service. Forethought aims to maximize efficiency and productivity for support teams, leading to significant ROI and improved customer satisfaction.

Globalbot is a comprehensive platform designed to enhance sales, customer service, and engagement through AI-powered conversational experiences. It integrates chatbots with human agents to provide immediate and efficient support across various channels like WhatsApp, website chat, Instagram, Messenger, and Telegram. The platform helps businesses automate over 50% of customer interactions, handle sales inquiries from research to payment, and distribute leads to sales teams. Globalbot also offers marketing campaign capabilities via WhatsApp, allowing for segmented mass messaging, promotional alerts, and interactive responses. It provides a unified platform for managing the entire customer journey, offering integrations with existing systems, and delivering reports and analytics for informed decision-making.

Oration AI offers an AI-native contact center solution, enabling businesses to deploy sophisticated AI voice agents for every customer conversation. The platform allows users to build, deploy, and scale conversational AI that handles customer interactions naturally across various channels. These agents are designed to resolve issues, recommend plans, and send service updates, providing a seamless brand experience while significantly reducing operational costs. Oration AI emphasizes natural conversation capabilities, ensuring that AI interactions feel human-like. The platform is suitable for enterprises looking to automate and enhance their customer service operations with advanced voice AI technology.

DigitalHire is an AI-powered integrated talent engine designed to humanize and streamline the hiring process. It offers a video job board where candidates apply with video resumes, significantly cutting screening time. The platform includes on-demand video interviews to replace traditional phone screens, allowing for asynchronous evaluation. DigitalHire also provides AI Recruiting Agents that automate sourcing, screening, and scheduling, trained on real recruiting conversations. Additionally, it offers talent placement services for onshore recruitment and offshore hiring, managing the entire process from sourcing to compliance. The tool integrates with major ATS platforms like Greenhouse, JazzHR, and Workday.

Quant offers a Temporal Agentic Operating System (TAOS) designed to revolutionize customer interactions and optimize business operations. This system integrates a memory layer for session context and customer intent, a stateful reasoning fabric for continuous memory and decisioning, and an operating layer for workflow orchestration across systems. Quant aims to solve the problem of AI without ROI by transforming disconnected AI pilots into a unified operating system. It features temporal workflows for durable execution, a Markovian state engine, autonomous agents, smart routing, real-time insights, and human-in-the-loop controls. The platform is LLM agnostic and supports multimodal, multilingual communications, ensuring governance by design with built-in policy and validation.

Smart Engines offers advanced AI-driven solutions for document scanning and optical character recognition (OCR), designed for customer onboarding, user identification, age verification, and fraud detection. Their technology provides SDKs for mobile, web, desktop, and server environments, enabling efficient data extraction from over 3,000 document types and 5,000 unique templates across 220+ countries. Key features include ID card, driver's license, passport, and credit card scanning, MRZ data extraction, barcode scanning, and multilingual OCR in over 100 languages. Smart Engines emphasizes Zero Trust Security, ensuring no data is transmitted or stored, and utilizes GreenOCR® technology for energy-efficient recognition, reducing environmental impact.

SuperDial is a leading voice AI platform specifically designed for healthcare Revenue Cycle Management (RCM) teams. It automates high-volume outbound phone calls to insurers and providers for critical tasks such as eligibility checks, prior authorizations, claim status inquiries, credentialing, and enrollment. SuperDial's AI voice agents manage the entire call process, including dialing, navigating IVRs, waiting on hold, and interacting with representatives, with real-time documentation directly into existing EHR or RCM platforms. This automation significantly reduces administrative burden, accelerates reimbursement, and frees up RCM personnel to focus on more complex problem-solving, leading to substantial cost savings and increased productivity.

Rime offers trusted AI voice models specifically designed for enterprise use, focusing on delivering natural, engaging, and reliable text-to-speech (TTS) capabilities. The platform's linguistically-designed models ensure accurate pronunciation of names, emails, numbers, and brand terms, with features like a built-in dictionary and custom pronunciation options. Rime aims to improve customer satisfaction, increase call containment in IVR/IVA systems, and accelerate resolution times by providing authentic voices that connect with customers. It supports multiple languages including English, Spanish, French, German, and Hindi, and offers flexible deployment options including on-premise, VPC, or public cloud API, ensuring data control, compliance, and high performance for real-time applications.

LiaPlus AI is an advanced platform that provides intelligent voice AI agents to automate and scale customer interactions. It delivers natural, human-like conversations 24/7, supporting over 25 languages and understanding diverse accents. The platform offers products like Vani Patra for AI voice form filling, Vani Setu for voice-based navigation, and a complete Voice Platform to build and manage AI voice assistants. LiaPlus integrates with popular CRMs and helpdesk platforms, offers RESTful APIs for custom integrations, and ensures data security with SOC 2 Type II certification and GDPR compliance. It serves various industries including e-commerce, BFSI, healthcare, and airlines, aiming to improve CSAT, reduce call handling times, and provide significant ROI.

Robylon AI offers AI agents designed to automate customer support and sales interactions across various channels including chat, voice, WhatsApp, email, and tickets. The platform aims to resolve a high percentage of customer queries, significantly reduce average handling times, and boost customer satisfaction. It features rapid deployment, often within 7 days, and ensures accuracy through human oversight and auto-correcting LLM audits. Robylon AI supports integrations with over 40 tools and offers flexible, per-query pricing. It's suitable for businesses looking to scale their customer service operations efficiently and cost-effectively, with solutions tailored for industries like logistics, SaaS, fintech, gaming, e-commerce, and crypto.

HYOUKA, developed by Datailo Inc., is an advanced AI technology platform designed to transform Customer Experience (CX), Employee Experience (EX), and Business Efficiency (DX). It provides solutions like an AI Event Planner that supports over 30 languages, instantly guiding visitors and staff with personalized itineraries, digital manuals, and real-time updates without requiring an app. For business efficiency, HYOUKA offers custom AI solutions that automate internal operations, reduce manual labor, and streamline workflows through autonomous AI agents. This platform aims to create better experiences and reduce work across various business functions.

ChatOnce, powered by OnceHub, is a conversational AI and lead generation chatbot designed to enhance B2C consultative sales. It leverages GPT-4 capabilities and can be trained on your website content and other data sources to provide personalized guidance to visitors. The platform offers industry-specific templates for various scenarios, such as coaching, real estate, and education, which are customizable with AI prompts and engagement strategies. ChatOnce aims to optimize the scheduling process, engage site visitors in human-like conversations, and generate higher-quality leads at a lower cost by answering queries instantly and filling sales funnels 24/7. It also provides valuable data insights from visitor interactions to help businesses understand customer needs and optimize their online presence.

Chumi is an innovative AI chatbot platform that brings historical figures and other AI characters to life through engaging conversations. Users can chat with AI versions of prominent individuals like Socrates, Einstein, Shakespeare, and Cleopatra, accessing thousands of characters across various dynasties and regions. The platform is designed for educational purposes, offering free conversations that capture the personality, knowledge, and speaking style of each figure based on extensive research. Beyond pre-existing characters, Chumi also allows users to create their own AI characters with custom personalities and backstories, fostering a unique and interactive learning experience. It's an ideal tool for history enthusiasts, students, and anyone curious to explore the past through AI-powered dialogue.

Envolve Tech provides the world's only performance-based AI-Powered Shopping Assistant, built with Google Gemini™. This advanced chatbot engages shoppers through natural, responsive conversations, aiming to convert sales and generate valuable insights for retailers. The platform operates on a unique model with no upfront costs or monthly subscriptions; instead, it rewards Envolve Tech via affiliate commissions based on the sales generated. It acts as a supercharged website upgrade, improving navigation, product discovery, and customer support by answering queries in real-time without needing a live agent. Integration is simple, often via common tag management solutions like Google Tag Manager or Shopify, or directly through an affiliate network tag, with setup taking as little as two days.

Agentplace is a no-code agent workspace designed for building, using, and updating custom Claude Code-style web agents. Users can quickly create powerful agents with UI, voice, and memory, leveraging built-in AI models like OpenAI, Anthropic, and Gemini, or by bringing their own keys (BYOK). The platform supports Skills and Model Context Protocol (MCP) integrations, enabling agents to perform specific tasks like web searching, email sending, or API calls without custom code. Agents deploy instantly, eliminating the need for infrastructure setup, Docker, or CI/CD pipelines. Agentplace agents can run on the web, with voice, inside Claude Code, or as tools in other AI applications, offering flexible deployment and access control options (Private, Restricted, Public).

Brarista is an innovative AI tool built by lingerie experts, designed to revolutionize bra sizing and sales for lingerie retailers. It offers professional, boutique-level bra fitting online, available 24/7, to enhance customer satisfaction and streamline operations. The platform leverages generative AI to provide accurate and personalized bra sizing, helping customers find the perfect fit and driving profitability for businesses. Key features include intelligent fitting quizzes, personalized product recommendations with fit advice, and comprehensive analytics to monitor performance and user behavior. Brarista also assists with customer care, providing expert product education and support, and helps retailers uncover untapped market segments by addressing diverse needs like pregnancy or post-surgery fitting.

Lena AI is an AI-powered sales agent specifically designed for the real estate market, particularly in Egypt and the Middle East. Functioning like ChatGPT for real estate, it provides a comprehensive solution for lead generation, marketing automation, and customer engagement. The platform offers a 24/7 AI sales team that responds to customer inquiries instantly, qualifies serious leads, and suggests suitable properties based on client needs. It also automates viewing appointments and provides a complete dashboard for managing units and clients. Lena AI aims to increase sales, improve customer satisfaction, and reduce the effort required from human sales teams by handling initial interactions and follow-ups automatically.

Base Digitale Platform (BDP) offers a comprehensive suite of solutions for digital transformation, focusing on optimizing customer relationship management. Their core offerings include an Omnichannel Contact Center, powered by their #phones platform, which integrates with AI technologies to manage communications across various channels. BDP also provides Wasabi, a modular CRM suite designed to enhance customer relations through multi-channel engagement. The platform supports both on-premises and cloud deployments, with features like VPN-free remote agents, Microsoft Teams integration, and Pay Per Use models for cost-effective scaling. BDP's solutions incorporate AI for voicebots and chatbots, predictive analytics, and crisis management, aiming to deliver a proactive and personalized customer experience.

AlKhwarizmi.ai is an enterprise AI platform designed for the creation and management of AI-powered agents. The platform offers a comprehensive suite of tools, blending no-code functionalities for ease of use with professional-grade tools for advanced development. It incorporates Retrieval Augmented Generation (RAG) for enhanced AI capabilities, agent orchestration for seamless workflow management, and robust system integrations. This platform is engineered to deliver sophisticated conversational commerce and customer experience (CX) solutions across a diverse range of industries, including education, healthcare, and food service, enabling businesses to deploy intelligent agents efficiently.

Merx is an AI-powered conversational commerce platform designed to help brands connect with customers on messaging channels like WhatsApp. It leverages on-brand AI agents to transform one-way marketing into meaningful, two-way conversations, unifying and securing zero and first-party data. The platform focuses on growing contactability, data quality, and customer lifetime value by enabling personalized experiences. Key capabilities include strengthening CRM through GDPR-compliant one-tap opt-ins, gathering insights from automated interactions, hyper-personalizing engagement with AI-powered campaigns, and optimizing conversations for conversion. Merx is ISO 27001-certified and GDPR-compliant, ensuring secure customer interactions and data governance, with personally identifiable information automatically masked and encrypted.

Astra by Wati provides AI agents for customer interactions, allowing users to build and deploy no-code AI chat and voice agents. These agents can instantly switch between multiple languages, automate business actions, and integrate across various channels like web, WhatsApp, phone, SMS, and RCS. Key features include natural language agent building, content-based customization, and voice cloning. Astra aims to deliver near-human conversations with real-time latency and high accuracy, trained on specific business data. It also offers robust analytics to track performance, lead conversions, and engagement, making it suitable for automating lead qualification, user engagement, and customer support.

Koïos Intelligence offers Olivo, a multi-agent AI platform designed specifically for the insurance and finance industry. Olivo automates client intake, qualification, and support across the entire insurance policy lifecycle, from underwriting to renewal and policy changes. It supports over 24 personal and commercial insurance products and can be deployed across web, chat, and phone channels. Key features include instant data extraction from voice solutions, seamless integration with major insurance management systems, CRMs, and document platforms via a secure API, and industry-specific workflows tailored for compliance and accuracy. The platform aims to significantly reduce operational costs and improve customer experience for insurance companies.

Beex is an AI-powered omnichannel platform designed for businesses in Latin America to streamline customer service, sales, and collections. It centralizes various communication channels, including WhatsApp Business API, voice, email, SMS, Instagram, Webchat, and Messenger, into a single interface. The platform offers features like AI agents, chatbots, interactive voice response (IVR), and mass campaign capabilities for marketing, notifications, and debt collection. Beex integrates with existing CRMs, ERPs, and e-commerce platforms like Salesforce, HubSpot, Zoho, and Shopify, allowing for intelligent automation and personalized customer interactions across all touchpoints.