Customer Support & CX

Helply.com offers AI support agents designed to automate tier-1 customer support workflows, guaranteeing a 65% AI resolution rate within 90 days or you pay nothing. The platform allows businesses to train AI agents by uploading existing knowledge bases, help docs, and FAQs, which are then kept in sync automatically. Helply's Gap Finder identifies uncovered questions, helping improve documentation. It handles common requests like refunds, billing lookups, and plan changes, escalating complex issues to human agents with full context and source citations. The tool ensures enterprise-grade security and privacy, being SOC 2 Type II and GDPR compliant.

Lucidya is an AI-native Customer Experience Management (CXM) platform designed to enhance customer engagement and resolution. It unifies social listening, omnichannel engagement, and autonomous support into a single platform, enabling businesses to resolve up to 85% of customer cases autonomously. The platform offers solutions tailored for various teams like Marketing & Brand, Customer Service, and Research & Insights, and industries such as Travel & Tourism, Insurance, Banking & Financial Services, and Government. Key products include OmniServe for smart customer support, Profiles for personalized experiences, AI Agent for instant support, Social Listening to monitor conversations, Survey for feedback collection, and Media Monitoring for brand visibility analysis. Lucidya helps turn complex data into clear actions with real-time AI insights.

Ringly.io offers AI phone support specifically designed for Shopify stores, aiming to automate customer service tasks and reduce the burden on human support teams. The AI agent, Seth, is capable of answering every call, finding and tracking orders, handling returns and exchanges, and addressing product and policy questions. It boasts an average resolution rate of 73% of calls without human intervention. Ringly integrates directly with Shopify, allowing Seth to access order information and process returns. The tool supports over 30 languages and can handle multiple calls simultaneously, providing call recordings and insights for continuous improvement. It also features a 65% resolution guarantee, offering a refund if the AI doesn't resolve that percentage of calls within 90 days.

Thumb Zone is an AI-first mobile usability testing platform designed to enhance product experience through Emotion AI. It helps user researchers, product designers, and product managers make more intelligent design decisions by analyzing qualitative data, user persona, and user interactions. The platform aims to eliminate survival bias in design by offering bird's-eye insights into user behavior. Key features include an AI Assistant for defining test plans, personas, and scenarios, UX Predictions to anticipate user reactions, and Tap Mapping for mobile user testing without desktop clicks. It also provides contextual AI to integrate personas into testing and user emotion analysis to refine the user experience, all summarized quickly with AI-driven insights.

Yappir is an AI chatbot builder designed to transform your website content into an interactive chatbot quickly and efficiently. Users can build a chatbot in minutes by simply providing their website, which Yappir then scans to train the bot. This allows the chatbot to accurately answer customer questions based on the provided information. Yappir supports 95 languages, enabling it to process sources and questions without requiring translation. The platform offers customization options to match the bot's appearance with your brand, ensuring seamless integration into your website. Additionally, Yappir can be used to create private chatbots for personal use, even without embedding it on a public website.

UserTesting AI is an AI-powered UX platform designed to process various data streams, including video, audio, text, and behavioral data, to reveal contextual insights that might otherwise be missed. The platform aims to enhance team efficiency by automating repetitive tasks in the research process, allowing teams to focus on deeper discoveries and strategic decisions. It accelerates insight generation by instantly synthesizing large volumes of data to surface key themes, patterns, and insights. UserTesting AI also amplifies business impact by making research more accessible, digestible, and trustworthy across an organization, ensuring high-quality results. Key features include AI Insight Summary, AI survey themes, friction detection, and sentiment analysis.

AdviNOW Medical is an AI Assistant designed to automate and streamline the entire patient journey for healthcare providers. The platform offers a digital front door for self-scheduling, registration, and insurance eligibility, significantly reducing administrative burden. Its AI-powered Q&A chatbot and triage system ask relevant questions, identify care gaps, and chart HPI/ROS directly into the EMR. During the visit, an augmented reality measurement system assists medical assistants with exams, providing comprehensive data to physicians. AdviNOW also generates interactive one-page physician reports with peer-reviewed insights and offers decision/treatment/coding support. Post-encounter, it provides AI-scribed SOAP notes and automated text message follow-ups for acute and chronic care, ultimately freeing providers and improving patient outcomes.

Cohere.io is an AI-powered customer support platform designed to scale support operations without increasing headcount. It enables CX teams to resolve tickets faster and reduce operational costs by leveraging advanced AI. Key features include the ability to train a bot using existing help center links, providing instant and personalized answers across various channels, and guiding users through step-by-step resolutions. The platform also helps identify customer trends and content gaps through advanced analytics. Cohere.io utilizes large language models to extract knowledge from support articles and past conversations, ensuring accurate and personalized answers. It also employs generative AI to learn from solved tickets, automating responses to frequently asked questions after human approval, leading to continuous improvement and smarter automation over time.

WebKyte offers automatic content recognition (ACR) software designed to help social media, video platforms, and online communities detect illegal and copyrighted videos. Its unique technology utilizes AI agents and proprietary video fingerprinting to identify content rapidly and accurately, regardless of video quality or distortions. The platform provides solutions for rightsholders and platforms, enabling real-time detection, classification, and reporting of content. Key features include video fingerprinting, invisible video watermarking, live stream detection, and deepfake detection. WebKyte's modular AI agents integrate into existing workflows for content moderation, IP enforcement, and AI dataset verification, offering unmatched accuracy, scale, and speed for managing vast amounts of user-generated video content.

Mando AI is an all-in-one AI support platform designed for modern teams, enabling businesses to build and deploy AI support agents that answer customer queries instantly, 24/7, across various channels. It automates customer service by training AI agents on help centers, internal documentation, and policies, ensuring responses are always on-brand and up-to-date. The platform offers a unified inbox for human agents, allowing seamless handoffs with full customer context. Mando AI integrates with essential business tools like WhatsApp, Instagram, Messenger, Shopify, and WooCommerce, enabling the AI to retrieve order details, update subscriptions, and automate workflows. It also provides a single content library for both AI and human teams, along with analytics to monitor resolution rates and identify areas for improvement. Mando AI is built for non-technical users, allowing agents to go live in under 5 minutes without coding.

Monster Chat Box offers an AI chat widget designed for small businesses to enhance customer support. It provides instant answers to website visitors using an AI agent trained on your website content and knowledge base. The system is built to seamlessly hand off conversations to a real person when needed, ensuring a smooth customer experience. Key features include typing indicators and attachment support, making interactions more dynamic. With simple, affordable pricing and no per-message fees, it aims to be an accessible solution for businesses looking to manage customer inquiries efficiently without complex contracts or enterprise-level costs.

Telemo is an AI-powered platform designed to significantly enhance customer interactions and optimize customer service strategies. By leveraging artificial intelligence, Telemo provides deep insights into customer needs and behaviors, allowing businesses to make data-driven improvements. The platform aims to boost customer satisfaction through a better understanding of customer queries and more efficient resolution processes. While specific features are not detailed on the provided website, its core function revolves around improving the overall customer experience by analyzing and acting upon interaction data.

Swiss AI Chatbot Factory provides a no-code solution for businesses to quickly build AI chatbots. The platform automatically trains the AI using existing website content, enabling the chatbot to engage visitors and potentially increase sales around the clock. This tool is designed for ease of use, allowing for chatbot creation in minutes without requiring any technical expertise. It focuses on converting website visitors into leads and offering continuous customer interaction, making it suitable for businesses looking to enhance their online presence and customer support capabilities efficiently.

OrygoAI specializes in creating tailor-made AI agents for exceptional customer support, particularly for eCommerce businesses. The platform offers best-in-class AI agent training and customization, combined with an extensive implementation service that includes a dedicated AI engineer. It supports various channels like chat widgets, email, voice AI, WhatsApp, and integrates with popular platforms such as Shopify, Zendesk, and Salesforce. Key features include personalized recommendations, product search with AI, order management, and detailed conversation analytics. OrygoAI operates on a pay-per-use credit model, ensuring businesses only pay for AI replies, with no monthly subscriptions or setup fees.

PortalX is an AI-powered chat portal designed to revolutionize software onboarding and usage. By leveraging artificial intelligence, it aims to significantly reduce the learning curve for new users and minimize user drop-off rates. The platform provides instant, contextual support and guidance, ensuring users can quickly understand and effectively utilize software applications. This enhances the overall user experience by offering immediate assistance and personalized walkthroughs, making complex software more accessible and user-friendly. PortalX focuses on improving user retention and satisfaction through intelligent, on-demand support.

ChatGPT Français is a free online AI chatbot that provides a French language version of ChatGPT, leveraging both GPT-3.5 and GPT-4 models for creative and instant responses. This tool stands out by offering full functionality without any registration requirements, making it highly accessible for users. It includes a convenient voice-to-text function, allowing users to input queries vocally via a microphone. Designed for quick and hassle-free access, ChatGPT Français enables engaging human-like conversations, instant answers to questions in French, creative content generation, language translation, text summarization, and coding assistance. Users can also download their conversation history for record-keeping.

Uptail offers custom AI sales agents specifically designed for B2C sales on WhatsApp. These AI workers automate the entire sales process, from instantly engaging high-intent leads the moment they sign up to qualifying them through natural conversations and automatically booking sales calls. The platform ensures that no valuable leads are lost due to missed calls or slow follow-ups, operating 24/7. Uptail integrates seamlessly with existing tech stacks like Salesforce and HubSpot, logging transcripts and outcomes directly into your CRM. It handles thousands of inbound leads, sends timely follow-ups, and provides real-time insights into lead quality and common objections, significantly boosting conversion rates and team efficiency.

Recensia is an AI-powered tool designed to streamline the analysis of app reviews from both the App Store and Google Play. It enables users to quickly process vast quantities of feedback, identifying critical insights such as bugs, feature requests, and overall user sentiment. By automating the review analysis process, Recensia helps product managers and developers understand user needs and pain points more efficiently, allowing them to prioritize improvements and enhance app quality. The tool aims to transform raw review data into actionable intelligence, making it easier to track trends and respond to user feedback effectively.

Millis AI is a platform designed for effortlessly creating advanced LLM-based voice applications with ultra-low latency, boasting speeds as low as 500-600ms. It caters to both developers and non-technical users, offering no-code to low-code solutions for building and deploying voice agents in minutes. The platform supports connecting phone numbers for inbound and outbound calls in over 100 countries and integrates with various services through webhooks, including CRMs, calendars, and SaaS platforms. Millis AI offers affordable pricing starting at just $0.02/min, making it accessible for personal projects to enterprise solutions. It supports integration with top LLM providers like OpenAI, open-source models like Mistral and Llama, and allows users to bring their own custom LLM models and cloned voices.

Bonnie is an AI assistant designed to keep businesses available around the clock by handling inbound calls and WhatsApp messages. It offers natural-sounding conversations in over 20 languages, managing inquiries, modifications, and bookings just like a human employee. The tool ensures businesses never miss a call or sale, even during peak hours or when closed, and provides automatic WhatsApp follow-ups for booking confirmations, reminders, and updates. Bonnie integrates with existing booking platforms and uses Zapier for other connections, allowing businesses to go live quickly without technical expertise. It also provides a personalized dashboard with insights into call patterns, missed opportunities, and captured revenue, helping businesses make informed decisions.

Factually Health is an AI-powered platform designed to provide accurate and trusted health information to businesses and organizations. It features a powerful AI Assistant that delivers factual health information in real-time, supporting both casual chat and augmented chat modes with references. The platform offers localized health resources and actionable user insights. It aims to simplify complex health information, making it accessible to patients and communities in any language. Key capabilities include human-like conversations based on fact-checked datasets, engaging factual videos sourced from trusted experts, and backend analytics to understand user engagement and health-related interests. Factually Health serves healthcare institutions, education and media organizations, and wellness and preventative health providers.

Datamatics is a comprehensive Digital Technologies, Operations, and Experiences company dedicated to empowering global enterprises to achieve digital transformation. The platform focuses on enhancing productivity, improving customer experience, and gaining a sustainable competitive advantage through intelligent solutions. Key offerings include AI-powered platforms like TruBot for Robotic Process Automation (RPA) and TruCap+ for Intelligent Document Processing (IDP), alongside Datamatics FINATO for AI-powered finance transformation. Datamatics also provides services in digital transformation, data & analytics, cloud applications, hyper-automation, product engineering, and contact center transformation. Their solutions cater to various industries, including banking, insurance, manufacturing, logistics, and healthcare, helping businesses modernize operations and leverage AI for data-driven decisions.

Gridspace's Guava is a comprehensive voice agent API designed for deploying robust voice interfaces across various environments, from contact centers to embedded systems. It leverages proprietary ASR, TTS, and language models, ensuring tight orchestration, multilingual support, and low latency. Guava emphasizes deterministic behavior through structured task checklists, replacing open-ended prompts for predictable agent interactions. The platform supports agentic tenacity with cross-session context, re-contact strategies, and multi-channel handoffs. It offers a Python SDK for defining agents and tasks, with callbacks for handling intents and questions. Guava also includes production telephony features like inbound/outbound calls, number provisioning, SMS, and call transfer, all built-in without requiring third-party integrations like Twilio. It is engineered for enterprise-grade security and compliance, including SOC 2 Type II, PCI DSS, and HITRUST certifications.

Cevro AI is an advanced AI support platform specifically engineered for the iGaming sector, including casinos and sportsbooks. It deploys AI agents capable of understanding player emotions, VIP value, and risk, resolving up to 90% of inquiries autonomously. The platform handles complex issues like bonuses, KYC, payments, and responsible gaming, while maintaining a high CSAT of 4.8+. Cevro AI is built for highly regulated environments, offering SOC2 Type II auditing, PII masking, full compliance with EU data protection, and a zero data retention policy. It integrates seamlessly into existing iGaming stacks and provides multilingual, 24/7 support across chat, email, and helpdesk channels.