How can I cancel my VivaCut Pro subscription?
To cancel your subscription, navigate to your device's settings (iTunes & App Store for iOS, Google Play Store for Android), tap on your Apple ID or Menu, then Account, and find your subscriptions. Select VivaCut and choose to cancel. Uninstalling the app will not cancel your subscription.
Why was I charged immediately after clicking Free Trial on iOS?
VivaCut allows only one free trial. If you've used it before, the system defaults to an immediate subscription for subsequent 'free trials'. Since it's an App Store order, VivaCut cannot process refunds directly; you must contact App Store customer service.
Can I use my VivaCut Pro subscription across both iOS and Android devices?
No, subscriptions purchased on iOS and Android are not transferable between the two operating systems. The App Store and Google Play Store are different application markets, and purchases are tied to the platform where they were made.
What video and image formats does VivaCut support for import?
VivaCut supports MOV, MP4, and 3GP for video, and BMP, JPG, GIF, and PNG for images. It also supports MP3, AAC, and M4A for music. If your files are not importing, check the format and ensure they are not too large or from unsupported sources.
How do I remove the VivaCut watermark from my videos?
The VivaCut watermark is a Pro feature. To remove it, you need to purchase a VivaCut Pro subscription. Once Pro is active, the watermark will automatically disappear during editing and from exported videos. This only applies to the official VivaCut watermark.