Airkit.Ai ECommerce

Agentforce is an AI Agent Platform that allows businesses to build and customize autonomous AI agents. It supports employees and customers 24/7, integrating fully with the Salesforce ecosystem.

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At a glance

Pricing

Freemium · Enterprise · Usage-based

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Airkit.ai eCommerce?

Agentforce is an enterprise agentic AI solution designed to elevate customer and employee experiences by integrating humans, applications, AI agents, and data. It enables companies to safely deploy AI agents that operate 24/7 for customers, suppliers, and employees. The platform provides a robust set of tools for managing the complete agent development lifecycle, including building, testing, deploying, managing, and orchestrating AI agents at scale. Agentforce offers various out-of-the-box agents for service, sales, marketing, and commerce, such as Service Agents, Sales Development Representatives, Sales Coaches, Merchandisers, Buyer Agents, Personal Shoppers, and Campaign Optimizers. It leverages the Atlas Reasoning Engine to break down complex requests and execute tasks efficiently.

Best used for

Ideal for enterprises who need to deploy autonomous AI agents to support customers and employees, automate complex tasks, and integrate seamlessly with Salesforce. Especially valuable for businesses looking to enhance customer service efficiency, optimize sales processes, and streamline marketing operations 24/7.

Common actions

build AI agents

automate customer service

optimize sales

manage marketing campaigns

Capabilities

Key features

Autonomous AI agents
AI agent builder
Salesforce ecosystem integration
Pre-built agents
Atlas Reasoning Engine
Low-code development
24/7 support

Target Audience

professional

Integrations

salesforce

Pricing & Plans

Freemium · Enterprise · Usage-based

Not publicly disclosed. Check airkit.com for current pricing.

FAQs

What types of AI agents can be created with Agentforce?

Agentforce allows businesses to create agents for various roles and industries, including Service Agents, Sales Development Representatives, Sales Coaches, Merchandisers, Buyer Agents, Personal Shoppers, and Campaign Optimizers, covering service, sales, marketing, and commerce use cases.

How does Agentforce integrate with existing business systems?

Agentforce integrates with the Salesforce ecosystem, leveraging Salesforce CRM data and external data from Data 360. It also uses MuleSoft API connectors to connect agents to any system and supports custom code with Apex & Javascript.

What is the pricing model for Agentforce?

Every Salesforce customer can start with Agentforce for free through Salesforce Foundations. Pricing options include Flex Credits, Conversations, or per-user licensing, designed to accommodate various deployment needs and scales.

How does the Agent Builder work for creating AI agents?

The low-code Agent Builder allows users to customize out-of-the-box agents or build new ones by defining topics, writing natural language instructions, and creating a library of actions. It utilizes existing tools like Flows, Prompts, Apex, and MuleSoft APIs.

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