What social media platforms does Arwen support for moderation?
Arwen supports a wide range of platforms including Facebook, Instagram, Twitter (X), TikTok, and YouTube. Reddit support is also planned for the near future, ensuring comprehensive coverage for your social media presence.
How quickly can Arwen be integrated and moderate comments?
Onboarding with Arwen can be completed in minutes by connecting your social profiles. Once connected, Arwen begins collecting, analyzing, and managing comments in real time, with most comments hidden within seconds, depending on platform capabilities and network speeds.
Can Arwen's moderation decisions be customized and controlled?
Yes, Arwen offers extensive control over its decisions. You can configure moderation boundaries, sensitivity levels, escalation rules, and brand tone. Different teams and profiles can have unique settings, allowing Arwen to adapt to your specific operational needs.
Does Arwen moderate comments on paid social media ads?
Yes, Arwen is designed to collect and moderate comments on a wide range of both paid ads and organic posts across social networks. This includes Meta platforms (Paid Ads, Cross-Platform Ads, Branded Partnership Ads) and TikTok (Spark and Non-Spark Ads with UGC).
How does Arwen handle security and account access?
Arwen prioritizes security and privacy, being Cyber Essentials and ISO27001 certified. It uses the industry-standard OAuth 2.0 protocol, granting users complete control over access, which can be revoked anytime. Arwen never accesses or stores passwords or sensitive data.