BotSailor Limited

BotSailor is a Customer Support & CX tool that provides AI chatbots for WhatsApp, Facebook, Instagram, Telegram, and webchat. It helps businesses automate customer engagement, marketing, sales, and support operations.

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At a glance

Pricing

Freemium · Paid · Usage-based

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is BotSailor Limited?

BotSailor is an omnichannel AI chatbot software platform designed to help businesses and agencies build intelligent chatbots and automate customer engagement across multiple social media channels and websites. It supports WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, and website live chat. The platform offers features like bulk broadcasting, abandoned cart recovery, COD verification, appointment booking, and a drag-and-drop chatbot builder. Powered by OpenAI and Gemini, BotSailor delivers human-like conversations and smart automation at scale. It also provides a white-label reseller solution, allowing agencies to rebrand the platform and offer services under their own brand.

Best used for

Ideal for businesses and agencies who need to automate customer interactions across multiple platforms, streamline marketing efforts, and enhance customer support. Especially valuable for e-commerce businesses looking to recover abandoned carts and verify COD orders, and for agencies seeking a white-label solution.

Common actions

automate customer support

manage social media engagement

create chatbots

run marketing campaigns

resell chatbot services

Capabilities

Key features

Omnichannel AI chatbots
Drag-and-drop chatbot builder
Marketing automation workflows
Shared inbox
White-label reseller solution
E-commerce integrations
AI token system

Target Audience

small to medium businessese-commerce businessesmarketing agenciescustomer support teams

Integrations

whatsapp-business-apifacebook-messengerinstagram-dmtelegramopenaigoogle-calendargoogle-meetwoocommerce+ 10 more

Pricing & Plans

Freemium · Paid · Usage-based

Not publicly disclosed. Check botsailor.com for current pricing.

FAQs

What social media channels does BotSailor support for chatbots?

BotSailor is a multichannel platform that automates customer engagement across WhatsApp Business API, Facebook Messenger, Instagram DM, Telegram, and Website Live Chat. This allows businesses to manage all their customer interactions from a single shared inbox.

Does BotSailor offer a white-label solution for agencies?

Yes, BotSailor provides a white-label ready solution for agencies and resellers. Partners can rebrand the platform, set their own pricing, and manage clients under their own domain without needing to manage servers or infrastructure.

How does BotSailor integrate with e-commerce platforms?

BotSailor integrates with both WooCommerce and Shopify. This allows for automated order notifications, abandoned cart recovery, Cash on Delivery (COD) verification, and post-purchase automation, helping businesses streamline their e-commerce operations.

What are BotSailor AI Tokens and how do they work?

AI Tokens are usage credits that power BotSailor’s AI features, including intelligent replies, intent detection, and data training. They allow businesses to access advanced AI models like OpenAI and Gemini at a scalable, low cost, with packs starting from 20M tokens.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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