Question 1

What is an Ambient Agent in Brainfish?

Accepted Answer

An Ambient Agent in Brainfish is an AI system that perceives its environment, takes autonomous actions to achieve goals, and improves performance through machine learning. It includes self-generating knowledge, third-party knowledge integration, proactive nudges, API-based actions, and performance reporting.

Question 2

How does Brainfish ensure product knowledge stays up-to-date?

Accepted Answer

Brainfish automatically updates its knowledge layer by ingesting information from calls, sessions, and system updates. It can generate articles from any source like videos or documents and flags outdated knowledge when product changes occur, ensuring accuracy.

Question 3

What is included in the Brainfish Platform starting at $1,500 USD/month?

Accepted Answer

The Platform includes 5 seats, 5000 queries per month, and a dedicated account manager. It provides all core solutions: AI Support Agents, Auto-Updating Docs, Internal AI Copilot, Proactive Nudges, and Customer Analytics.

Question 4

Can Brainfish integrate with my existing tools and content sources?

Accepted Answer

Yes, Brainfish offers integrations with various systems like Zendesk, Intercom, and HubSpot. It can draw from a range of knowledge sources such as websites, videos, drives, documents, and third-party knowledge bases, either importing or syncing data.

Question 5

Does Brainfish offer a plan for startups?

Accepted Answer

Yes, Brainfish has a startup plan for eligible companies. Requirements include up to $1M USD in funding, under 2 years old, and fewer than 5 employees. This plan offers a lower annual commitment and scales as the startup grows.

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