Certus AI

Certus AI is an AI call center solution that provides 24/7 phone agents for restaurants. It answers calls, takes complex orders directly into POS systems, and never puts guests on hold.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Non-technical

About

What is Certus AI?

Certus AI offers an AI phone agent specifically designed for restaurants, operating 24/7 to handle calls, take orders, and manage reservations. It integrates directly with major POS systems like Toast, Square, Clover, and Skytab, ensuring orders are placed accurately and efficiently. The AI agent can upsell items, answer questions about allergies, and support multiple languages including English and Spanish. This solution aims to help restaurants recover lost revenue from missed calls, reduce labor costs, and improve customer service by providing a reliable and perfectly trained employee that is always available.

Best used for

Ideal for small business owners in the restaurant industry who need to automate phone order taking, manage reservations efficiently, and ensure no calls are missed. Especially valuable for integrating directly with existing POS systems to streamline operations and boost revenue through smart upselling.

Common actions

automate phone orders

manage restaurant calls

integrate with POS

increase order value

reduce missed calls

Capabilities

Key features

24/7 call answering
POS order synchronization
Smart upselling suggestions
Reservations and event triage
Multilingual support
Analytics dashboard

Target Audience

small business owner

Integrations

toastsquarecloverskytab

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check certus-ai.com for current pricing.

FAQs

How does Certus AI integrate with my existing restaurant systems?

Certus AI integrates directly with major Point of Sale (POS) systems such as Toast, Square, Clover, and Skytab. Orders taken by the AI agent are injected into your POS and print at the bar and kitchen, just as if a staff member entered them.

Can Certus AI handle complex orders and upsell items?

Yes, the AI agent is designed to navigate your menu, take complex orders, answer questions about allergies, and handle distinct accents. It also performs smart upselling by suggesting pairings, add-ons, and combos to increase the average order value automatically.

What languages does Certus AI support?

Certus AI offers multilingual support, including English and Spanish. This feature helps customers feel understood instantly, catering to a broader customer base and improving overall service quality.

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