ChatBees is an AI Customer Support Automation tool that uses knowledge graphs to automate ticket resolution. It integrates with popular ticket systems and internal knowledge bases to boost customer satisfaction.
ChatBees is an AI customer support automation solution designed to significantly reduce ticket resolution times and enhance customer satisfaction. It achieves this by building knowledge graphs from historical tickets and internal knowledge bases, such as HubSpot, Notion, Confluence, and Google Drive. The platform trains a private AI on this data, which is periodically updated to ensure currency. ChatBees automatically analyzes incoming tickets, provides actionable insights directly within ticket systems, and acts as a copilot for support agents. It also offers features like AI ticket categorization, lead identification based on sentiment, and deflection of common inquiries, leading to reduced support costs and increased brand reputation.
Best used for
Ideal for businesses and enterprises who need to automate customer support, reduce ticket resolution times, and improve overall customer satisfaction. Especially valuable for organizations looking to leverage historical data and internal knowledge bases to power AI-driven support agents and deflect common inquiries.
Common actions
automate customer support
resolve support tickets
manage customer inquiries
categorize support requests
improve customer satisfaction
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Capabilities
Key features
Build knowledge graphs
Train private AI
Automate ticket analysis
Provide actionable insights
Categorize support tickets
Deflect common inquiries
Identify potential leads
Target Audience
customer support managerscustomer service agentsoperations managerssmall and medium businesses
Integrations
hubspotnotionconfluencegoogle-driveslack
Pricing & Plans
Freemium · Paid · Usage-based · Enterprise
Basic
FAQs
How does ChatBees use AI for customer support?
ChatBees uses AI to build Knowledge Graphs from historical tickets and internal knowledge bases. This AI then verifies and combines information to produce actionable insights, helping to resolve new tickets faster and more efficiently.
What kind of knowledge bases can ChatBees integrate with?
ChatBees supports integration with various knowledge bases including PDFs, DOCs, Web Help Centers, Notion, Confluence, and Google Drive. It also connects with popular ticket systems like HubSpot Tickets.
What is included in the Flex plan and how does pay-as-you-go work?
The Flex plan includes unlimited collections, characters, multi-language search, and usage analytics with $5 free credit. It's a pay-as-you-go model for API usage, meaning you only pay for what you use after the initial credit, with optional paid add-ons.
Does ChatBees offer a free trial for its paid plans?
Yes, ChatBees offers a 14-day free trial for its Popular Standard plan. This allows users to experience features like automatic answer generation for tickets and HubSpot integration before committing to a subscription.
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