ChatNode is a Customer Support & CX tool that provides AI agents for customer service. It helps businesses automate support, answer queries 24/7, and complete tasks like booking meetings or processing invoices.
ChatNode offers AI agents designed to enhance customer service by providing 24/7 support that feels human. These agents learn from your website and data, continuously updating their knowledge to provide accurate and on-brand responses. Beyond answering FAQs, ChatNode AI agents can perform real tasks such as booking meetings, showing invoices, and updating records through AI Actions. The platform supports seamless integration with various tools like Wordpress, Slack, Notion, and Zendesk, and allows for easy embedding on websites. It also features a no-code setup, a visual AI Agent designer, and robust analytics to measure deflection, time saved, and action success. ChatNode ensures data security with AES-256 encryption and a zero-retention data policy, complying with GDPR and DPA standards.
Best used for
Ideal for businesses and solopreneurs who need to automate customer support, provide 24/7 assistance, and complete real tasks like booking or invoicing. Especially valuable for those seeking to reduce support costs, improve response times, and maintain a human-like customer experience.
Common actions
automate customer support
answer customer queries
perform customer tasks
integrate support tools
analyze customer interactions
live agent hand-offE-commerceAI chatbotsGDPR compliantbusinesses of all sizesAI-poweredCustomer Supporttraining on multiple data sourcesbrand customizationSlack integration
Capabilities
Key features
AI support agents
Learn from data
AI Actions
Human-like responses
Live agent handoff
No-code setup
Analytics & insights
Target Audience
customer support managerssmall business ownerse-commerce managersmarketing teams
Integrations
wordpressslacknotionzendeskonedrivedropboxgoogle-drivezapier+ 3 more
Pricing & Plans
Freemium · Paid · Enterprise
Standard
FAQs
How do ChatNode AI Support Agents differ from traditional chatbots?
ChatNode AI Support Agents go beyond scripted conversations by learning from your business data, providing personalized responses, and completing real tasks like booking meetings or processing invoices. Unlike traditional chatbots, they can also seamlessly hand off complex queries to human agents with full context.
Can ChatNode AI continuously learn and update its knowledge?
Yes, ChatNode AI features an auto-retrain function that allows your AI Agent to refresh its knowledge at set intervals. This ensures it stays up-to-date with your latest business information, which is particularly useful for businesses with frequently changing content such as FAQs or product details.
How do message credits work and what models are available?
Each AI response consumes message credits, with most models costing 1 credit per response, while advanced models may cost 20 credits. Credits renew monthly, and unused subscription credits do not roll over. ChatNode supports various models including GPT-5-mini, Gemini 3.1 Pro, Claude 4.5 Haiku, and Sonar Pro.
Does ChatNode offer a free plan and what are its limitations?
Yes, ChatNode offers a free plan that includes 35 credits per month, one chatbot, one team member, and support for up to 20 files and URLs with 500,000 characters. Inactive chatbots on the free plan are deleted after 14 days.
Can I remove the 'Powered by ChatNode' branding and use a custom domain?
Yes, with the Scale plan, you can fully white-label your chatbot by adding a custom domain and removing the 'Powered by ChatNode' branding. Custom domain and branding removal are also available as add-ons for other plans.
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