What channels can Converso AI agents be deployed on?

Converso AI agents can be deployed across multiple channels, including webchat, WhatsApp, and SMS. The platform is also planning to introduce voice and Messenger support in the near future, allowing businesses to reach customers wherever they prefer to communicate.

How does Converso handle complex customer queries?

Converso is designed to escalate more complex inquiries to human agents. When an AI agent encounters a query it cannot resolve, it can seamlessly hand over the conversation to a human agent, complete with full message history for context, ensuring no repetition for the customer.

What are the pricing options for Converso?

Converso offers a Freemium model with a Free plan for micro businesses and trial users. Paid plans include Pro at $19/month for professional teams and Business at $49/month for growing SME businesses, with annual billing options available for savings.

Converso

Converso is a Customer Support & CX tool that provides an omnichannel AI-powered helpdesk. It deploys AI agents across webchat, WhatsApp, and SMS to automate support and generate leads, escalating complex queries to human agents.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Advanced

About

What is Converso?

Converso offers an omnichannel AI-powered helpdesk designed to save time and increase revenue by deploying intelligent AI agents. These agents handle support queries, generate leads, and work alongside human teams across webchat, WhatsApp, and SMS. The platform features a unified team inbox for managing both AI and human agent chats, ensuring a complete customer history. Converso allows businesses to build and train custom AI agents on their own data or use templates, integrating with platforms like Voiceflow and OpenAI. It supports seamless human handover for complex issues, lead detail saving, and automated workflows, making it ideal for boosting customer satisfaction and operational efficiency.

Best used for

Ideal for businesses and professional teams who need to automate customer support, generate leads, and manage customer conversations across multiple channels. Especially valuable for those looking to reduce support costs, improve response times, and provide 24/7 customer engagement.

Capabilities

Key features

Omnichannel AI agents
Unified team inbox
Human agent handover
Automated sales support
Lead detail saving
Workflow automation
Custom AI agent training

Audience

customer support managers sales teams small business owners e-commerce businesses smb startup enterprise b2b teams

Integrations

whatsappopenaivoiceflow

FAQs

Common questions

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

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AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Lead Generation

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