Crisp

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Crisp is an AI customer support tool that provides an all-in-one multichannel messaging platform. It helps teams be more efficient and offers faster customer assistance through AI-powered features.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Skill level

Mixed

About

What is Crisp?

Crisp is an AI-first customer support platform designed to enhance team efficiency and customer satisfaction. It offers a complete suite of tools, including an AI business assistant named Hugo, a shared inbox for omnichannel communication, and AI-powered campaigns. The platform allows businesses to train a custom AI model using various data sources like help articles, website content, conversation history, and uploaded files. Crisp also provides an internal AI co-pilot for agents, an AI-powered website search widget called Overlay, and automation capabilities with confidence levels to prevent AI hallucinations. It aims to reduce support costs, deliver 24/7 instant replies, and streamline workflows for customer service teams.

Best used for

Ideal for customer service teams and businesses who need to automate customer inquiries, centralize communication channels, and provide 24/7 support. Especially valuable for companies looking to reduce workload, improve response times, and scale their support operations with AI.

Common actions

automate customer support

manage customer interactions

train AI assistant

streamline communication

improve team productivity

campaign toolsStatus monitoringchat widgetshared inboxKnowledge BasecommunicationCRMTicketing SystemCustomer Support

Capabilities

Key features

AI business assistant
Omnichannel shared inbox
AI campaigns
Knowledge base training
Website crawl training
File importer
Internal AI co-pilot

Target Audience

professional

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check crisp.chat for current pricing.

FAQs

Does Crisp offer a free trial?

Yes, Crisp offers a 14-day free trial that includes access to all Crisp features without requiring a credit card. You can get started today to explore the platform's capabilities.

How does Crisp train its AI?

Crisp's AI can be trained using multiple data sources, including your help articles (knowledge base), website content (blogs, marketing pages), past conversations, and uploaded files like PDFs and CSVs. This allows the AI to speak and sound like your brand.

Are there discounts for non-profits or students?

Yes, Crisp offers a 50% discount for non-profit organizations and students. You can contact their team via chat to receive a promo code and apply the discount to your plan.

Can I pay for Crisp yearly?

Yes, it is possible to pay yearly for Crisp. After subscribing to a plan, you can enable the yearly payment mode on your Plans page within the Crisp app by switching from monthly to yearly billing.

Does Crisp charge VAT on plan prices?

VAT is not included in Crisp's plan prices. For EU businesses, entering your EU VAT number removes VAT. For customers outside the EU, no VAT is charged. VAT may apply to consumers (non-business entities) within the EU.

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Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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