Customer App - Zoho Assist

Visit Tool

Customer App - Zoho Assist is a remote desktop software that enables IT and support teams to access, control, and troubleshoot devices from anywhere. It offers secure, web-based, on-demand connections for various devices.

Claim this tool

No Views Yet

At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Skill level

Technical

About

What is Customer App - Zoho Assist?

Zoho Assist is a secure and easy-to-use remote desktop software designed for IT and support teams, enabling them to provide exceptional remote support and access capabilities. It facilitates secure, web-based, on-demand connections to remote PCs, laptops, mobile devices, and servers. Key features include attended remote support, unattended remote access, remote camera sharing with augmented reality, and cobrowse functionality for guiding customers. The platform also offers unified endpoint management for vulnerability detection, patch deployment, and compliance, alongside diagnostic troubleshooting tools. Zoho Assist supports cross-platform compatibility across Windows, Mac, Linux, iOS, Android, Raspberry Pi, and Chrome OS, ensuring enterprise-grade security with TLS 1.2 and AES 256-bit encryption.

Best used for

Ideal for IT and support teams who need to provide remote assistance, access unattended devices, and manage endpoints efficiently. Especially valuable for businesses requiring secure, cross-platform remote solutions with advanced features like AR-based remote camera sharing and unified endpoint management to enhance customer satisfaction and operational efficiency.

Common actions

provide remote support

access remote devices

troubleshoot IT issues

manage endpoints

share remote camera

productivity

Capabilities

Key features

Remote support
Unattended remote access
Remote camera sharing
Cobrowse functionality
Unified endpoint management
Diagnostic troubleshooting tools
Cross-platform support

Target Audience

developersmall business ownerproduct manager

Integrations

zoho-crmzoho-desk

Pricing & Plans

Freemium · Paid · Enterprise

Freemium

FAQs

Does Zoho Assist offer a free plan for remote support?

Yes, Zoho Assist provides a free remote desktop software package with a variety of features suitable for business needs. Additionally, it offers a 15-day free trial for its paid plans, allowing users to explore advanced functionalities before committing to a subscription.

What security measures does Zoho Assist implement for remote connections?

Zoho Assist prioritizes security with enterprise-grade features including TLS 1.2 and AES 256-bit encryption. It also supports two-factor authentication and undergoes rigorous, recurring audits of its applications, infrastructure, and internal policies to ensure data security and service uninterruptedness.

Can Zoho Assist be used to access mobile devices remotely?

Yes, Zoho Assist supports remote access to mobile devices, including Android and iOS. Technicians can initiate a remote support session, and customers can download the Zoho Assist Customer application to grant access for troubleshooting and assistance.

Trending

Subcategories trending in Data & Analytics

Business Intelligence Predictive Analytics Data Labeling & Annotation Market Research Data Cleaning & Prep Data Pipelines & Integration

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce