Deepsearch

deepsearch is a Customer Support & CX tool that automates customer service using explainable AI. It offers pre-trained, industry-specific solutions for various communication channels, ensuring GDPR and EU AI Act compliance.

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At a glance

Pricing

Usage-based · Paid

Free tier

API

Yes

Skill level

Technical

About

What is deepsearch?

deepsearch provides the deepassist platform for customer service automation, leveraging proprietary Explainable AI (XAI) technology. This platform is designed to be transparent and traceable, understanding causalities rather than just correlations. It integrates seamlessly into existing customer service systems via REST-API and is pre-trained for specific industries, significantly reducing training effort. deepassist supports omnichannel communication, including email, telephone, voicebot, and agent augmentation, and is fully compliant with GDPR and the EU AI Act. It helps businesses improve customer experience, reduce handling times, and increase first contact resolution rates.

Best used for

Ideal for businesses and enterprises who need to automate customer inquiries across multiple channels, improve response times, and reduce agent workload. Especially valuable for regulated industries requiring transparent, auditable, and compliant AI solutions for customer service.

Common actions

automate customer service

improve customer experience

reduce handling time

process customer inquiries

integrate AI into support

Capabilities

Key features

Explainable AI
DSGVO & EU AI Act compliant
Omnichannel support
Pre-trained industry solutions
REST-API integration
Agent augmentation
Voicebot

Target Audience

customer service managersit managersbusiness process ownerscompliance officers

Integrations

Not yet documented

Pricing & Plans

Usage-based · Paid

Not publicly disclosed. Check deepsearch.net for current pricing.

FAQs

How does deepassist differ from other AI solutions?

deepassist utilizes Explainable AI (XAI) to ensure its decisions are transparent and traceable, understanding causalities rather than just correlations. This means it's not a 'black-box' solution, providing full visibility into its processes, which is a key differentiator from many traditional AI systems.

Is deepassist compliant with data protection regulations?

Yes, deepassist is 100% compliant with GDPR (DSGVO) and has been thoroughly reviewed to ensure it meets the requirements of the EU AI Act. This focus on compliance allows businesses to use the platform without concerns about data privacy or regulatory adherence.

What is the typical training effort required for deepassist?

deepassist significantly reduces the typical training effort, requiring approximately one-tenth of the usual time. This efficiency is achieved through its pre-trained, industry-specific solutions, allowing for quicker implementation and immediate usability for various customer service scenarios.

How does deepassist integrate with existing customer service systems?

deepassist is designed for seamless integration into your current or future system architecture. It connects via a REST-API, allowing it to fit into your existing customer service infrastructure and leverage your established tools and workflows.

How is deepassist priced?

deepassist operates on a pay-per-use model. You are billed at the end of a period based on the number of messages analyzed by deepassist, such as calls, emails, or chat sessions. A regressive cost model means the cost per message decreases with higher volumes.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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This tool also appears in

Productivity & Business › Legal & Compliance AI Agents & Automation › RAG & Document AI

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