Ebi

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Ebi is an AI customer assistant tool that helps businesses automate customer inquiries, increase capacity, and reduce costs. It allows companies to launch AI assistants in minutes or utilize full-service AI management.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Ebi?

Ebi provides AI-powered customer assistants designed to instantly benefit businesses through happier customers, increased operational capacity, and lower costs. Users can launch their company’s first AI assistant in as little as 10 minutes using the AI Studio platform, or opt for Ebi to manage the entire process. The platform boasts a proven ROI of up to 533% within 6 months, significantly reducing costs associated with phone calls and emails. Ebi's AI assistants are applicable across various industries including retail, e-commerce, travel, finance, and government, handling a substantial portion of inquiries outside of standard customer contact center hours.

Best used for

Ideal for businesses who need to automate routine customer inquiries, reduce call volumes, and scale their support operations. Especially valuable for companies looking to achieve significant ROI by deploying AI assistants across various industries like retail, e-commerce, and finance.

Common actions

automate customer service

reduce support costs

improve customer satisfaction

manage AI assistants

AI-poweredCustomer Experienceinquiry automationsupport automationstaff trainingai assistantCustomer Support"Real-Time Data"

Capabilities

Key features

AI assistant builder
Large language models
Natural language processing
Human-in-the-loop
System integrations
Live chat

Target Audience

operations directordirector of ITbusiness ownercustomer service manager

Integrations

hubspotzapierzendeskjira

Pricing & Plans

Freemium · Paid

Freemium

FAQs

What is the cost structure for Ebi after the free trial?

Ebi offers a 'pay-as-you-grow' model after the initial 14-day free trial. Users can select a tier that suits their needs based on the features they want for their AI assistant, allowing for flexible scaling.

How quickly can I launch an AI assistant with Ebi?

You can launch your company's first AI assistant in as little as 10 minutes using the AI Studio platform. Ebi also offers services where their team can build and manage the AI for you.

What kind of ROI can businesses expect from using Ebi?

Ebi claims customers have achieved up to a 533% ROI within 6 months of launch. This is primarily due to significant savings from reducing the cost per customer enquiry, which can be up to £5 per interaction.

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