Ferndesk

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Ferndesk is a Productivity & Business tool that provides an AI-native help center which automatically updates itself. It features an AI agent that writes and updates help articles, generates screenshots, and responds to customers.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Skill level

Mixed

About

What is Ferndesk?

Ferndesk offers an AI-native help center designed to keep documentation current without manual effort. Its core feature is an AI agent, Fern, which connects to your codebase, support tickets, videos, and changelogs to understand your product. Fern then drafts and suggests updates for help articles, ensuring content is based on real product context. Users review and approve all content before publishing, maintaining control. The platform also provides automated screenshot generation, a self-service widget, and multilingual support. Ferndesk is optimized for SEO and AI chatbots, offering fast-loading articles and custom domain options to enhance discoverability and user experience. It includes analytics for continuous improvement and one-click migration from existing help centers like Intercom and Zendesk.

Best used for

Ideal for product managers, small business owners, and startup founders who need to maintain up-to-date help documentation, reduce support tickets, and improve customer self-service. Especially valuable for companies with frequently evolving products that require dynamic and accurate knowledge bases.

Common actions

automate documentation updates

create help center

generate support articles

provide AI customer support

manage knowledge base

Capabilities

Key features

AI agent writes articles
Automated screenshot generation
Self-service help widget
Sync docs with code
Multilingual help center
AI answers chatbot
One-click migration

Target Audience

product managersmall business ownerstartup founder

Integrations

githublinearslackintercomzendesknotioncrisphelpscout+ 1 more

Pricing & Plans

Freemium · Enterprise

Not publicly disclosed. Check ferndesk.com for current pricing.

FAQs

How does Ferndesk's AI agent write and update articles?

Fern connects to your codebase, support tickets, videos, and changelogs to understand your product context. When asked, she drafts content based on this real product information, not generic AI filler. You always review and approve articles before they are published.

What is AI publishing and what are its limits?

AI publishing allows Fern to draft and publish articles with one click after your review. Startup plans include 10 AI-published articles per month, with additional articles costing $0.50 each. Scale and Enterprise plans offer unlimited AI publishing.

Can I migrate my existing help center to Ferndesk?

Yes, Ferndesk offers one-click migration from platforms like Intercom, Zendesk, HelpScout, and Notion. Your existing URLs are preserved with automatic redirects to maintain SEO rankings and prevent broken links. Custom migrations are also handled free of charge.

Is my codebase safe when connected to Ferndesk?

Ferndesk never stores your source code. Fern accesses your repositories securely via GitHub's API with read-only permissions. This access is only utilized when you explicitly ask her to draft content, ensuring your code remains secure.

Does Ferndesk offer a free trial?

Yes, Ferndesk provides a 7-day free trial with access to all features. No credit card is required to start the trial, and most customers can get their help center live within an hour.

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