Fini

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Fini is an AI customer support tool that delivers human-like support with its AI agent, Sophie. It resolves up to 80% of support tickets efficiently and integrates with major enterprise tools.

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At a glance

Pricing

Usage-based · Freemium

Free tier

Yes

API

Yes

Skill level

Technical

About

What is Fini?

Fini provides an advanced AI agent named Sophie, purpose-built to understand customer intent and solve complex queries for enterprises. Sophie automates up to 80% of support tickets by not only managing conversations but also performing backend operations like issuing refunds, checking KYC status, and updating account information in real time. It integrates seamlessly with platforms such as Zendesk, Salesforce, Intercom, Gorgias, HubSpot, and Front, ensuring full ticket visibility and secure data access. Fini is SOC 2 Type II, ISO-27001, GDPR, and CCPA compliant, offering enterprise-grade security and continuous learning from business data to improve resolution quality. This leads to faster responses, increased customer satisfaction, and reduced support costs.

Best used for

Ideal for large enterprises and support leaders who need to automate a high volume of customer queries, perform real-time backend operations, and integrate with existing support ecosystems. Especially valuable for businesses in regulated industries requiring high security and compliance standards.

Common actions

automate customer support

resolve customer queries

integrate with CRMs

reduce support costs

improve customer satisfaction

customer support automationCustomer Supportcost savingsE-commerceinvestor-backedAI chatbotsmulti-language supportprofessional teamaimedia recognition

Capabilities

Key features

AI agent Sophie
80% ticket automation
Real-time backend operations
Enterprise integrations
SOC 2 Type II compliant
Multilingual support
Omnichannel coverage

Target Audience

customer support managerscustomer service directorsoperations managersit managers

Integrations

zendesksalesforceintercomgorgiashubspotfront

Pricing & Plans

Usage-based · Freemium

Starter

FAQs

What is Fini's AI agent, Sophie, capable of doing beyond conversations?

Sophie can perform secure API calls to execute real actions like issuing refunds, modifying orders, changing subscriptions, validating KYC status, and resetting passwords. These actions are governed by defined business rules and guardrails for safety and compliance.

How does Fini's pricing model work?

Fini offers a resolution-based pricing model, meaning you only pay when Sophie successfully resolves a ticket completely. There are no per-seat or usage-based charges, and a 90-day free trial is provided to evaluate performance.

Which enterprise platforms does Fini integrate with?

Fini's Sophie integrates natively with a wide array of enterprise tools including Zendesk, Salesforce, Intercom, Gorgias, HubSpot, and Front. It can also connect with any internal systems via secure REST APIs.

What security and compliance standards does Fini meet?

Fini is built with security and compliance at its core, adhering to SOC 2 Type II, ISO-27001, GDPR, and CCPA standards. Sophie can redact PII, enforce access controls, and log all decisions for transparency.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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