Freshservice is an AI-powered ITSM platform that unifies service, asset, and operations management. It helps businesses deliver enterprise IT service with quick deployment and ease of use.
Freshservice is an AI-powered ITSM platform designed to streamline IT service management and customer support operations for businesses of all sizes. It unifies service, asset, and operations management on a single platform, leveraging AI to enhance agent productivity, modernize employee experience, and provide insights for decision-makers. Key features include incident, problem, change, and asset management, a service catalog, workflow automation, CMDB, and a self-service portal. The platform supports ITIL best practices and offers extensive reporting and customizable dashboards. Freshservice is also suitable for non-IT departments like HR and Facilities, enabling them to automate workflows and simplify internal requests. It aims to reduce tool sprawl and deliver rapid impact with built-in AI, offering predictable pricing and enterprise-grade capabilities.
Best used for
Ideal for IT teams and enterprise businesses who need to unify service, asset, and operations management, automate routine IT tasks, and improve employee satisfaction. Especially valuable for organizations looking to reduce tool sprawl and leverage AI for proactive service delivery and decision-making.
Common actions
manage IT services
automate workflows
track IT assets
improve employee experience
streamline operations
CXCustomer serviceFreshworksHelp DeskService Management{itsmWorkflow automationTicketing System
Capabilities
Key features
AI-powered ITSM platform
Incident management
Problem management
Change management
IT asset management
Workflow automation
Self-service portal
Target Audience
product managerstartup foundersmall business owner
Integrations
slackmicrosoft-teams
Pricing & Plans
Paid · Freemium · Enterprise
Paid
FAQs
How does the 14-day free trial work for Freshservice?
After signing up, you receive free unrestricted access to all Freshservice features for 14 days. Following the trial period, you can choose to upgrade to a suitable paid plan to continue using the service.
What is Freddy AI and how does it enhance Freshservice?
Freddy AI is Freshservice's enterprise-grade AI that boosts agent productivity, modernizes employee experience, and provides insights for decision-makers. It helps with self-service, guides resolution, and identifies patterns to reduce repeat issues.
What is an Asset Unit in Freshservice's licensing?
Asset Units (AUs) are Freshservice’s licensing metric for IT Asset Management. They measure usage based on the number and type of assets managed in the Freshservice CMDB. Asset units can be purchased in packs of 500.
Can Freshservice be used by non-IT departments?
Yes, Freshservice's service management capabilities extend to departments like HR, Facilities, Legal, and Finance. These teams can create custom service catalogs, automate workflows, and simplify internal requests through personalized portals and reporting.
What is Orchestration in Freshservice?
Orchestration automates manual, error-prone tasks across disparate tools by integrating with homegrown and popular apps. Freshservice’s Orchestration Center provides out-of-the-box integrations to streamline and automate frequent, repeatable processes.
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