Freshworks is an AI-powered customer service solution that streamlines ticketing, automates workflows, and manages customer experiences across channels. It boosts agent productivity and delivers seamless customer experiences.
Freshworks offers Freshdesk, an AI-powered platform designed for modern customer service. It simplifies ticketing, automates workflows, and manages customer interactions across various channels, all within a central workspace. The platform leverages AI agents to resolve routine queries and tasks, freeing up human agents to focus on complex issues. Key features include omnichannel support, the Freshdesk Command Center for unified insights, advanced ticketing, and Freddy AI for agents and leaders. Freddy AI Agents can auto-resolve issues, while Freddy AI Copilot assists human agents with summaries, translations, and reply suggestions, significantly improving productivity and customer satisfaction. The platform is easy to set up and use, aiming to deliver faster and more accurate resolutions.
Best used for
Ideal for small business owners and sales reps who need to automate routine customer queries, unify customer interactions across channels, and empower agents with AI assistance. Especially valuable for businesses looking to scale customer service efficiently and deliver seamless support experiences.
A session refers to any unique interaction between an end-user and an AI agent. For email AI agents, each AI agent response is counted as one session. These sessions are used to track the usage of the AI agent features within Freshdesk.
Do I get free Freddy AI Agent sessions on any plan?
Yes, Freshdesk offers 500 free Freddy AI Agent sessions with the Pro and Enterprise plans. This is a one-time offer per account, allowing users to try out the AI agents. Additional sessions can be purchased as needed once these are exhausted.
Do I need to purchase Freddy AI Copilot for all agents?
No, Freddy AI Copilot does not need to be purchased for all agents. You have the flexibility to purchase and assign Freddy AI Copilot to any number of agents of your choice, allowing for targeted deployment based on team needs.
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