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Gladly is a customer support & CX tool that provides AI-powered customer experience solutions. It helps businesses deliver efficient service, grow loyalty, retention, and increase customer lifetime value.
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About
Gladly is a customer experience AI platform purpose-built to deliver efficient service and foster lasting customer relationships, ultimately growing loyalty, retention, and lifetime value (LTV). Unlike traditional AI agents that focus solely on cost savings, Gladly aims to make customers feel known, understood, and valued, treating them like 'regulars.' The platform offers AI that can automatically resolve most conversations or work alongside human support representatives, seamlessly transitioning between AI and human interaction when needed. Gladly is designed for business users, not engineers, allowing them to create 'Guides' in plain English to define brand voice and customer experience. It supports various communication channels including voice, chat, SMS, email, and social media, maintaining a customer's lifelong conversation history across all interactions. Gladly emphasizes quick implementation, with value delivered in days rather than months, and focuses on deepening customer relationships through personalized experiences.
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Likely Not Free
Not publicly disclosed. Check gladly.ai for current pricing.
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