Gleap is an AI-powered customer support OS that integrates AI bots, live chat, and bug reporting to streamline support workflows. It helps teams close the feedback loop and turn customer insights into product improvements.
Gleap is an AI-powered Customer Support OS designed to modernize support workflows and enhance product intelligence. It offers a comprehensive suite of tools including AI bots, live chat, bug reporting, surveys, help centers, and product roadmapping, all built to unite teams and delight users. The platform enables instant ticket resolution with AI agents and in-app video calls, transforming customer feedback directly into actionable features. Gleap aims to help businesses stay close to their customers, understand their pain points, and gather technical context to build better products faster. It provides AI agents, copilots, and outreach tools like surveys, emails, modals, checklists, banners, and push notifications, alongside help centers and roadmaps, all within a unified platform.
Best used for
Ideal for product teams and customer support departments who need to automate customer interactions, gather actionable user feedback, and efficiently manage their product development roadmap. Especially valuable for high-growth companies looking to scale support and integrate customer insights directly into product building.
Common actions
automate customer support
collect user feedback
manage product roadmap
streamline bug reporting
onboard new users
chatbot for customer supportAI customer feedbackmarketing automation
Capabilities
Key features
AI support bots
Live chat
In-app bug reporting
Product roadmapping
Surveys and feedback
AI copilot
Multichannel support
Target Audience
customer support managersproduct managersdevelopersstartup founders
Integrations
Not yet documented
Pricing & Plans
Freemium · Paid · Enterprise · Usage-based
💰 Pricing plans
FAQs
What is the pricing model for Gleap's AI features?
Gleap's AI features, such as Kai the AI support agent and AI copilot, use tokens that are billed per use. The token pricing varies by the specific AI model utilized, with an estimated cost of $0.02 for every AI response.
Does Gleap offer a free plan or trial?
Yes, Gleap offers a free trial for all its plans, including the Hobby, Team, and Enterprise tiers. You can start a free trial directly from their pricing page to experience the platform's features.
What happens if my app exceeds 100,000 monthly active users (MAU) on a standard plan?
If your application surpasses 100,000 MAUs, Gleap offers custom Enterprise plans tailored to your specific needs. They assure that there will be no unexpected automatic charges, and your service will remain uninterrupted during the transition.
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