Gleen, now Alhena AI, is an AI customer experience platform that provides hallucination-free AI agents for discovery, shopping, and support. It helps e-commerce brands increase revenue and delight customers with AI-powered solutions.
Alhena AI, formerly Gleen, offers hallucination-free AI agents designed to transform customer experience into revenue for e-commerce brands. The platform provides AI-powered solutions for discovery, shopping, and support, including AI Support Concierge to cut customer service costs, AI Shopping Assistant to increase sales, and AI Agent Assist to empower human agents. It also features AI Social Commerce and Review Management to convert connections into revenue, and Voice AI for faster shopping. Alhena AI integrates with over 200 platforms like Shopify, Zendesk, and Salesforce, ensuring seamless operation within existing tech stacks. The platform emphasizes agentic AI capabilities, allowing AI to not just reply but also act on tasks like processing returns or updating orders, all while maintaining brand voice and ensuring data accuracy.
Best used for
Ideal for e-commerce brands and customer service teams who need to automate routine customer queries, personalize shopping interactions, and manage social commerce effectively. Especially valuable for businesses aiming to reduce support costs while simultaneously increasing sales and customer satisfaction through AI-powered solutions.
Common actions
automate customer support
personalize shopping experience
manage social commerce
improve customer satisfaction
reduce support costs
literature screeningPharmaceuticalAI chatbotautomated supportKnowledge BaseCustomer SatisfactionCXCustomer Supportgenerative AI
Capabilities
Key features
Hallucination-free AI agents
AI Support Concierge
AI Shopping Assistant
AI Agent Assist
AI Social Commerce
Voice AI
AI Visibility
Target Audience
startup foundersmall business ownermarketersales rep
Integrations
intercomzendeskfreshdeskgladlygorgiashubspotsalesforcezoho-salesiq+ 11 more
Pricing & Plans
Freemium · Paid · Enterprise
Freemium
FAQs
What is the primary benefit of using Alhena AI for customer service?
Alhena AI takes routine tasks off your customer service team's plate, resolving repetitive questions, product lookups, and order updates instantly. This reduces support costs and allows human agents to focus on more complex issues, improving overall efficiency and customer satisfaction.
How does Alhena AI ensure its responses are accurate and on-brand?
Alhena AI is trained on your specific tone, policies, and data, with guardrails to prevent hallucinations or off-brand messaging. It only speaks when sure, grounding every answer in your verified data to ensure accuracy and consistency with your brand voice.
Can Alhena AI handle tasks beyond just answering questions?
Yes, Alhena AI is a full agentic platform. It can process returns, update orders, trigger workflows, and close the loop on various customer requests end-to-end without human intervention, providing comprehensive support capabilities.
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