Gorgias is a Customer Support & CX tool that provides a conversational AI platform for e-commerce. It helps automate support and drive sales with AI agents, helpdesk integration, and multi-channel communication.
Gorgias is a comprehensive conversational AI platform designed specifically for e-commerce businesses to streamline customer support and boost sales. It features an AI Agent that can resolve up to 60% of inquiries instantly and a Shopping Assistant to engage shoppers with tailored recommendations, increasing conversions by 2.5x. The platform offers a unified helpdesk for managing all customer conversations across email, live chat, SMS, voice, and social media. Gorgias integrates seamlessly with major e-commerce platforms like Shopify, BigCommerce, Magento, and WooCommerce, along with over 100 other apps. It provides tools for order management, revenue statistics, and automated support workflows, making it ideal for brands looking to enhance customer experience and operational efficiency.
Best used for
Ideal for e-commerce businesses who need to automate customer support, centralize customer conversations across multiple channels, and proactively engage shoppers to drive sales. Especially valuable for brands using Shopify, BigCommerce, Magento, or WooCommerce looking to enhance customer experience and operational efficiency.
Common actions
automate customer support
manage customer conversations
integrate e-commerce platforms
provide shopping assistance
resolve customer inquiries
sales assistantE-commerceCustomer Support
Capabilities
Key features
AI Agent
Unified helpdesk inbox
Multi-channel support
E-commerce integrations
Shopping Assistant
Automated support workflows
Order management
Target Audience
e-commerce businessescustomer support teamsonline retailersmarketing managers
Integrations
shopifybigcommercemagentowoocommerceloop-returnsyotporechargebloomreach+ 2 more
Pricing & Plans
Freemium · Paid · Usage-based
Paid
FAQs
What is the pricing model for Gorgias?
Gorgias offers a freemium model with paid plans based on the number of helpdesk tickets and AI Agent resolutions. Plans start from $10/month for 50 tickets, with higher tiers offering more tickets and AI interactions. Overage fees apply for exceeding included volumes.
Which e-commerce platforms does Gorgias integrate with?
Gorgias integrates with major e-commerce platforms including Shopify, BigCommerce, Magento, and WooCommerce. It also offers integrations with over 100 other apps like Loop Returns, Yotpo, Recharge, Bloomreach, Attentive, and Klaviyo to provide a comprehensive solution.
How does Gorgias's AI Agent help with customer support?
The AI Agent in Gorgias is designed to automate customer support by resolving up to 60% of inquiries instantly. It can handle pre- and post-sales FAQs, process returns and refunds, edit orders, generate discounts, and provide product recommendations, freeing up human agents for complex tasks.
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