Helpshift

Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety, and community. It helps gaming studios transform player interactions into measurable business outcomes.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Helpshift?

Helpshift is an AI-native player engagement platform designed specifically for gaming studios. It integrates technology, AI, and human expertise to provide comprehensive solutions across four key areas: Support, Engagement, Trust & Safety, and Community. The platform aims to maximize player lifetime value by offering in-game support, VIP engagement, and fostering safer communities. Helpshift eliminates the need for multiple vendors by providing an end-to-end solution that supports the full player lifecycle, from initial issue resolution to long-term fandom. Its AI-driven capabilities include automated issue resolution, content moderation, and sentiment analysis, ensuring efficient and secure player interactions.

Best used for

Ideal for gaming studios who need to streamline player support, increase player retention and lifetime value, and ensure player safety and brand compliance. Especially valuable for managing high-volume player interactions across multiple platforms and languages, leveraging AI and human expertise.

Common actions

manage player support

enhance player engagement

moderate in-game content

build gaming communities

automate customer service

Capabilities

Key features

In-game support SDKs
AI-powered issue resolution
Content moderation
Community management
Player sentiment analysis
Unified player context
Machine translation

Target Audience

game developerscommunity managerscustomer support managersproduct managers

Integrations

discord

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check helpshift.com for current pricing.

FAQs

What types of gaming platforms does Helpshift support?

Helpshift provides in-game support SDKs for mobile, PC, and web platforms. It also offers console handoff via QR codes and links, ensuring comprehensive coverage across various gaming environments for seamless player assistance.

How does Helpshift ensure player safety and brand compliance?

Helpshift utilizes AI-driven detection for toxicity, harassment, and disruptive behavior across in-game chat, Discord, and forums. It also includes policy enforcement workflows, content moderation, and expert escalation for real-life threat management and compliance.

Can Helpshift help with player retention and monetization?

Yes, Helpshift's Engagement solution moves beyond reactive support to proactive engagement. It uses a user hub, dynamic segmentation, in-game messaging, and AI-driven insights to provide VIP services and high-touch outreach, aiming to increase player retention and lifetime value.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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