Hiver

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Hiver transforms Gmail into a collaborative helpdesk, enabling teams to manage shared inboxes and customer support emails directly within Gmail. It streamlines email management and enhances customer service efficiency.

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At a glance

Pricing

—

Free tier

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API

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Skill level

Mixed

About

What is Hiver?

Hiver is a tool designed to convert Gmail into a powerful, collaborative helpdesk solution. It allows teams to efficiently manage shared inboxes, such as support@ or sales@, directly from their familiar Gmail interface. Key functionalities include the ability to assign emails to specific team members, track the progress of customer inquiries, and gain clear visibility into the team's overall workload. This integration helps businesses streamline their email management processes, ensuring timely responses and improved customer service without requiring users to switch to a separate application.

Best used for

Managing customer support and team communication efficiently directly within Gmail.

Common actions

manage customer support

collaborate on emails

streamline shared inboxes

track email progress

improve team communication

Customer SupportTeam collaborationemail trackinghelpdeskproductivityEmail managementshared inboxGmail integration

Capabilities

Key features

Gmail collaborative helpdesk
Manage shared inboxes
Assign and track emails
Monitor team workload
Streamline email management

Target Audience

Customer Support TeamsSales TeamsSmall BusinessesTeam Leads

Integrations

Not yet documented

Pricing & Plans

unknown

Not Disclosed

FAQs

Does Hiver offer a free trial or a free tier for small teams?

While specific pricing details are unknown, most collaborative inbox tools like Hiver offer a free trial period. For small teams, there might be a limited free tier or a basic paid plan available to test its core functionalities.

Can Hiver integrate with other tools beyond Gmail, such as CRM or project management software?

Hiver's primary strength is its deep integration with Gmail. While it focuses on email management, it may offer integrations with popular CRM or project management tools to further streamline workflows, though this would need to be confirmed with their specific feature list.

How does Hiver handle email privacy and data security for shared inboxes?

Hiver operates within the Gmail environment, so it adheres to Google's security standards. It's crucial to understand how Hiver itself processes and stores email data to ensure compliance with your organization's privacy policies and regulations.

What happens to my shared inbox data if I decide to stop using Hiver?

If you discontinue using Hiver, your emails will remain in your Gmail account as Hiver primarily adds a management layer. However, any assignments, notes, or tracking data specific to Hiver would likely be lost or become inaccessible through their interface.

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