Hoory AI

Hoory AI is a customer support & CX tool that transforms customer support operations with AI-powered solutions. It offers an all-in-one platform for managing tickets, conversations, and customer interactions.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Hoory AI?

Hoory AI provides an all-in-one customer support portal designed to help businesses scale faster with powerful customer service solutions. The platform automates ticket resolution, delivers round-the-clock support, and ensures consistent AI customer service across various industries. Key features include Live Chat, an AI Assistant, a Chatbot Builder, and a Call Center Solution. It supports multilingual text and audio, macros, and canned responses, centralizing all customer messages into an omnichannel inbox. Hoory AI aims to reduce operational costs and improve customer satisfaction by handling a high volume of conversations efficiently with a low AI error rate.

Best used for

Ideal for businesses and teams who need to automate customer support, manage high volumes of inquiries, and provide 24/7 assistance. Especially valuable for companies looking to reduce operational costs, improve response times, and enhance customer satisfaction across various communication channels.

Common actions

automate customer support

manage customer interactions

build chatbots

streamline communication

analyze customer data

Capabilities

Key features

AI Assistant
Live Chat Widget
Chatbot Builder
Call Center Solution
Omnichannel Inbox
Multilingual Support
Workflow Automation

Target Audience

businessescustomer support teams

Integrations

google-translatedytewebhookfacebookwhatsappmessengertelegramsms+ 2 more

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check hoory.com for current pricing.

FAQs

What is the difference between Hoory AI's AI Assistant and Chatbot Builder?

The AI Assistant is a versatile conversational AI designed to support customers at scale and reduce operational costs by handling inquiries. The Chatbot Builder allows you to design custom conversation flows to pre-define interaction routes and guide users through personalized experiences.

Does Hoory AI offer multilingual support for both text and audio?

Yes, Hoory AI provides multilingual support for both text and audio. This feature helps businesses break language barriers and communicate with a wider audience, supporting over 120 languages for comprehensive customer service.

What kind of reporting and analytics does Hoory AI provide?

Hoory AI offers a range of insightful reports including Inbox Reports, Label Reports, Agent Reports, CSAT Reports, Conversation Reports, and Team Reports. These help monitor customer interactions, measure agent performance, and transform feedback into actionable strategies.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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