What types of content can InsertChat learn from?
InsertChat can learn from a wide range of content, including website URLs, sitemaps, documents (PDFs, office files), YouTube videos, approved Q&A, and raw source text. This allows you to leverage your existing content for AI training.
Can InsertChat capture leads and route follow-up actions?
Yes, InsertChat can collect contact details, request human handoff, create support tickets, send conversation transcripts, and sync conversation context to CRM, e-commerce, support, or webhook workflows for effective lead management.
What kind of visitor insights does InsertChat provide?
InsertChat offers insights into top questions, unanswered questions, content gaps, most-used sources, weak answers, high-intent conversations, collected leads, tickets, and feedback patterns to help improve your content and service.
Does InsertChat support custom branding and domains?
Yes, you can customize the assistant's name, logo, colors, welcome message, suggested prompts, tone, and domain. White-label presentation is included in public plans, and custom domains are supported, typically via enterprise options.
Is InsertChat GDPR compliant and how is data handled?
InsertChat is GDPR compliant with data stored on European servers. It has a zero data sharing policy, meaning your data is never used for training and can be deleted at any time, ensuring privacy and security.