InsertChat

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InsertChat is a Customer Support & CX tool that provides branded AI assistants for owned content. It allows businesses to train AI on website URLs, documents, and videos to answer visitor questions and capture leads.

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At a glance

Pricing

Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is InsertChat?

InsertChat is a white-label AI assistant platform designed for content-rich websites, enabling businesses to train branded AI assistants on their owned content, including website URLs, documents, videos, and Q&A. This allows visitors to find answers quickly, share their intent, and helps businesses identify content gaps. The platform supports various deployment options like website widgets, full-page assistants, and custom domains. It offers features such as lead capture, human handoff, and detailed visitor question analytics. InsertChat emphasizes GDPR compliance and a zero data sharing policy, making it suitable for businesses prioritizing data privacy. It integrates with popular tools like HubSpot, Zendesk, and Shopify, and supports webhooks for custom workflows.

Best used for

Ideal for businesses and content managers who need to enhance customer support, automate responses to common questions, and capture leads directly from their website. Especially valuable for organizations looking to leverage their existing content to provide instant, branded AI assistance while maintaining data privacy and gaining insights into visitor needs.

Common actions

automate customer support

answer visitor questions

capture leads

analyze content gaps

deploy AI assistant

Lead Generationai-powered chatbotdata securityintegratione-commerce salesno-code chatbotinternal trainingcustomer service enhancementmulti-language supportcustomization+ 1 more

Capabilities

Key features

Branded AI assistant
Content ingestion (URLs, docs, videos)
Lead capture
Human handoff
Visitor question analytics
GDPR-compliant infrastructure
White-label branding

Target Audience

Businessescustomer service teamse-commerce businesses

Integrations

hubspotzendeskshopifywoocommercestripezapierwebhooks

Pricing & Plans

Paid · Enterprise

Basic/Starter

FAQs

What types of content can InsertChat learn from?

InsertChat can learn from a wide range of content, including website URLs, sitemaps, documents (PDFs, office files), YouTube videos, approved Q&A, and raw source text. This allows you to leverage your existing content for AI training.

Can InsertChat capture leads and route follow-up actions?

Yes, InsertChat can collect contact details, request human handoff, create support tickets, send conversation transcripts, and sync conversation context to CRM, e-commerce, support, or webhook workflows for effective lead management.

What kind of visitor insights does InsertChat provide?

InsertChat offers insights into top questions, unanswered questions, content gaps, most-used sources, weak answers, high-intent conversations, collected leads, tickets, and feedback patterns to help improve your content and service.

Does InsertChat support custom branding and domains?

Yes, you can customize the assistant's name, logo, colors, welcome message, suggested prompts, tone, and domain. White-label presentation is included in public plans, and custom domains are supported, typically via enterprise options.

Is InsertChat GDPR compliant and how is data handled?

InsertChat is GDPR compliant with data stored on European servers. It has a zero data sharing policy, meaning your data is never used for training and can be deleted at any time, ensuring privacy and security.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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