Insight7

Insight7 is a Customer Support & CX tool that automatically analyzes customer interactions for insights. It provides AI coaching and revenue intelligence to improve team performance and customer satisfaction.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Insight7?

Insight7 is a comprehensive conversational intelligence platform designed for customer-facing teams, offering automated analysis of CX, sales, and research calls. The platform delivers actionable insights that drive revenue growth, enhance quality, and improve coaching effectiveness. Key features include revenue intelligence to surface behaviors that close deals, automatic call analytics and QA scoring, and a dynamic knowledge base built from conversations. For coaching, Insight7 provides skills practice, AI coaching with instant behavioral feedback, and live assist for real-time guidance. It also automates conversations with AI voice and chat agents for lead qualification and multi-channel support. Insight7 is trusted by high-growth businesses and is HIPAA and SOC 2 compliant, ensuring enterprise-grade security for sensitive customer data.

Best used for

Ideal for sales, customer service, and learning & development teams who need to analyze customer interactions, coach representatives effectively, and automate routine conversations. Especially valuable for organizations in financial services and healthcare requiring compliance monitoring and scalable quality assurance.

Common actions

analyze calls

coach agents

improve sales

automate support

monitor compliance

sales assistanttranscriberCustomer Support

Capabilities

Key features

Automated call analytics
AI coaching & training
Revenue intelligence
AI voice & chat agents
Real-time live assist
Compliance monitoring
Knowledge base creation

Target Audience

sales managerscustomer service managerscx leadersrevenue operations teams

Integrations

google-meetzoomgoogle-voicemicrosoft-teamsringcentralwebexnextivadialpad

Pricing & Plans

Freemium · Enterprise

Free Trial

FAQs

What types of customer interactions can Insight7 analyze?

Insight7 can analyze CX, sales, and research calls. It integrates with various platforms like Google Meet, Zoom, and Microsoft Teams to capture and process conversations, providing insights across different customer touchpoints.

Does Insight7 offer a free trial?

Yes, Insight7 offers a free trial where you can upload a call or paste a transcript to start analyzing immediately, without needing a credit card or sales call. They also offer a pilot program for real data analysis.

How does Insight7 ensure data security and compliance?

Insight7 is SOC 2 Type II Certified and HIPAA Compliant, utilizing 256-bit AES and SSL/TLS encryption. They conduct regular impact assessments, do not train AI with your data, and offer PII/PHI redaction to protect sensitive information.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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