Kubbly

Kubbly is a Customer Support & CX tool that enables messaging commerce for modern brands. It allows customers to complete purchases and reservations directly within messaging apps like WhatsApp and Instagram.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Non-technical

About

What is Kubbly?

Kubbly is a messaging commerce platform designed for modern brands, allowing customers to discover, choose, and complete purchases or reservations directly within popular messaging apps such as Messages, WhatsApp, and Instagram. This eliminates the need for app installs or link hopping, streamlining the customer journey. The platform leverages RCS-powered messaging to provide a full app-like experience inside the text inbox, replacing static links with interactive carousels and one-tap buttons. Kubbly aims to make buying and booking as easy as texting, driving repeat revenue by enabling personalized experiences and reducing friction to conversion. It supports various industries including restaurants, hotels, e-commerce, personal services, and fashion & apparel, and integrates seamlessly with existing workflows without requiring complex API setups.

Best used for

Ideal for businesses in retail, hospitality, and services who need to simplify the buying and booking process, reduce conversion friction, and personalize customer engagement. Especially valuable for brands looking to leverage messaging apps like WhatsApp and Instagram for direct sales and reservations.

Common actions

Enable messaging commerce

Streamline customer purchases

Automate reservations

Personalize customer interactions

Integrate messaging workflows

Capabilities

Key features

Messaging commerce platform
Interactive carousels
One-tap buttons
Seamless integrations
Industry-specific solutions
RCS powered messaging

Target Audience

e-commerce managersmarketing managerscustomer service managerssmall business owners

Integrations

whatsappinstagramgoogle-business-profile

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check kubbly.ai for current pricing.

FAQs

Which messaging platforms does Kubbly support for commerce?

Kubbly enables customers to discover, choose, and complete purchases or reservations directly within Messages, WhatsApp, and Instagram. This allows for a seamless commerce experience without leaving the messaging app.

Does Kubbly require customers to install a new app?

No, Kubbly is designed to eliminate the need for app installs. Customers can complete their entire purchase or reservation journey directly within their existing messaging applications, making the process frictionless.

How does Kubbly handle integrations with existing business systems?

Kubbly offers seamless integrations without requiring an API to start. For deeper connections, it can integrate with CRM, POS, loyalty, and support platforms, working with your existing workflows and analytics with no development overhead.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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