LiveAgent

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LiveAgent is an AI Agents & Automation tool that combines AI chatbot, live chat, ticketing, and call center features into one platform. It helps businesses automate up to 75% of customer conversations and improve support team productivity.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

—

Skill level

Mixed

About

What is LiveAgent?

LiveAgent is an all-in-one customer service platform designed to deliver seamless support with AI-powered help desk features. It integrates an AI chatbot, live chat, ticketing system, and call center functionalities into a single dashboard, enabling businesses to automate up to 75% of customer conversations. The platform offers AI Agents like AI Chatbot for instant 24/7 support in over 100 languages, AI Answer Assistant for polished replies, AI Human Handover for seamless agent escalation, and AI Autoresponder for auto-ticket resolution. LiveAgent unifies various communication channels including email, live chat, phone, social media, WhatsApp, and Viber, helping businesses manage all customer interactions from one place and increase support team productivity by up to 20%.

Best used for

Ideal for small business owners and marketers who need to streamline customer support, automate routine inquiries, and manage all communication channels from a single platform. Especially valuable for businesses looking to increase customer satisfaction and agent productivity with AI-powered tools.

Common actions

automate customer support

manage customer interactions

provide live chat

handle support tickets

offer self-service

communication platformCustomer serviceCRMlive chatTicketing Systemsupport automationomnichannelHelp Desk

Capabilities

Key features

AI chatbot
Live chat
Ticketing system
Call center
Knowledge base
Social media integration
AI Answer Assistant

Target Audience

small business ownermarketer

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid

Paid

FAQs

What is LiveAgent's AI chatbot capability?

LiveAgent's AI chatbot operates 24/7 in over 100 languages, instantly answering common questions using your knowledge base and website content. For complex issues, it seamlessly hands off conversations to human agents with full context.

Does LiveAgent offer a free trial and what are the pricing tiers?

Yes, LiveAgent provides a 30-day free trial that requires no credit card. Pricing starts at $15 per agent/month (billed annually) for small businesses, with additional tiers like Medium, Large, and Enterprise offering more advanced features.

What communication channels can LiveAgent unify?

LiveAgent supports a wide range of communication channels including email, live chat, phone (via built-in call center), Facebook, X, Instagram, WhatsApp, Viber, Telegram, and contact forms, all unified into a single inbox.

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AI Frameworks & Infra Chatbots & Conversational AI General-Purpose Agents Personal Assistants RAG & Document AI Voice Agents

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