LivePerson

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LivePerson is a Customer Support & CX tool that provides a conversational AI platform for businesses. It helps brands engage with personalized digital experiences and offers AI chatbots and conversational intelligence.

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At a glance

Pricing

Enterprise · Custom

Free tier

API

Yes

Skill level

Technical

About

What is LivePerson?

LivePerson offers a comprehensive conversational AI platform designed for businesses to deliver personalized digital experiences at scale. The platform identifies customer intent, enabling brands to engage effectively through AI chatbots and conversational intelligence. Key features include the Conversational Cloud for digital experiences, Syntrix for evaluating and training AI and live agents, and various integrations to unlock data and flexibility. LivePerson supports a wide range of industries, including financial services, retail, healthcare, and telco, and addresses use cases like digital transformation, customer service, and conversational commerce. It emphasizes predictable conversational AI, aiming to reduce operating costs, increase automation rates, and boost customer satisfaction.

Best used for

Ideal for enterprises and CX leaders who need to accelerate digital transformation, modernize contact center operations, and streamline customer service. Especially valuable for organizations looking to achieve predictable conversational AI outcomes and improve agent efficiency across various industries.

Common actions

automate customer service

enhance customer experience

train AI agents

manage customer conversations

optimize contact center

generative AIcustomizable approachautomotiveai-driven platformlp 360E-commerceCustomer Satisfactiontechnical supportTravelpersonalize customer experiences+ 12 more

Capabilities

Key features

Conversational AI platform
AI chatbot toolset
Conversational intelligence
Syntrix agent evaluation
Multi-channel agent workspace
Generative AI tools
Unified conversational analytics

Target Audience

customer service managersdigital transformation leaderscontact center directorsenterprise architects

Integrations

salesforcemedalliaworkatowhatsappapple-business-chatfacebook-messengerinstagramgoogle-rcs-messaging+ 5 more

Pricing & Plans

Enterprise · Custom

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FAQs

What is Syntrix and how does it help with AI agent performance?

Syntrix is a LivePerson tool designed to evaluate, test, and validate AI agent and live agent performance. It allows businesses to simulate thousands of real customer interactions to ensure agents are ready before engaging with actual customers, leading to more predictable and reliable conversational AI.

Does LivePerson support integration with existing CRM systems?

Yes, LivePerson offers CRM connectors, including embedded agent workspace within common CRM systems like Salesforce. This allows for seamless integration of conversational data with enterprise systems, enhancing insights and decision-making across the organization.

Can LivePerson handle voice conversations in addition to messaging?

LivePerson provides solutions to bring voice and messaging conversations together. Through best-of-breed integrations, AI, and analytics, it offers a unified experience for both agents and customers, modernizing CCaaS with an integrated approach.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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