Middleware is a DevOps & Infrastructure tool that offers full-stack cloud observability. It provides real-time monitoring and diagnostics for applications, infrastructure, logs, and user experience, helping teams detect and resolve issues efficiently.
Middleware is a comprehensive full-stack cloud observability platform designed to enhance engineer productivity, application performance, and system uptime. It unifies monitoring of applications, infrastructure, logs, traces, and user experience into a single dashboard. The platform leverages AI, specifically OpsAI, to automatically detect and fix issues, offering features like root cause analysis and automated fixes. Middleware supports various data collectors and origins, including OpenTelemetry, Prometheus, and databases, ensuring flexibility and broad compatibility. It offers an intuitive UI, fast setup, and enterprise-grade compliance with data encryption and security standards like HIPAA, GDPR, and SOC 2 Type II, making it suitable for diverse engineering teams.
Best used for
Ideal for engineering teams who need to gain end-to-end visibility across applications, infrastructure, and logs, detect issues automatically, and resolve problems faster using AI. Especially valuable for organizations seeking to boost developer productivity, improve app performance, and ensure high uptime with a unified observability platform.
Common actions
monitor application performance
analyze logs and traces
diagnose system issues
optimize infrastructure costs
automate issue resolution
cloud observabilitySQL server monitoringmonitoring infrastructure applications
Capabilities
Key features
Full-stack observability
AI-powered issue resolution
Real-time monitoring
Unified telemetry view
Distributed tracing
Log management
Infrastructure monitoring
Target Audience
developerplatform engineer
Integrations
slackmicrosoft-teams
Pricing & Plans
Freemium · Usage-based · Enterprise
💰 Pricing plans
FAQs
What are the pricing tiers available for Middleware?
Middleware offers three pricing tiers: a free tier with monthly limits, a pay-as-you-go option based on data volume, and custom enterprise contracts for longer commitments, retention rates, and discounts. The free tier is a great starting point for any team.
How is data usage calculated for billing purposes?
Data usage is measured daily per data type and source, based on the amount of data actually stored on Middleware. You are not charged for data that you choose to drop using Middleware's data pipeline, helping to control costs effectively.
Does Middleware offer discounts for startups and nonprofits?
Yes, Middleware provides discount options for startups and nonprofits. Interested organizations are encouraged to contact the company directly to learn more about eligibility and available discount programs.
What are the data retention options with Middleware?
The free tier includes 14 days of data retention, while the pay-as-you-go option offers 30 days. Custom contracts allow for tailored data retention rates to meet specific organizational needs and compliance requirements.
How does Middleware ensure data security and compliance?
Middleware prioritizes customer data protection, adhering to industry standards like HIPAA, GDPR, and SOC 2 Type II. Data is encrypted both in transit and at rest, and the company is committed to continuous improvements in its information security management practices.
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