Netomi

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Netomi is an AI Agents & Automation tool that provides an agentic AI platform for customer experience. It enables enterprises to build, deploy, and manage fully autonomous or human-in-the-loop AI agents at scale.

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At a glance

Pricing

Enterprise

Free tier

API

Yes

Skill level

Technical

About

What is Netomi?

Netomi offers an agentic AI platform specifically designed for enterprise customer experience. It provides a comprehensive toolkit for building, testing, deploying, monitoring, and continuously improving AI agents. The platform supports both fully autonomous AI agents for full resolution without escalation, and human-in-the-loop agents that empower human agents with AI. Key differentiators include full lifecycle management, auditable actions with built-in guardrails, modular design for integration with existing stacks, and robust compliance (SOC 2 Type II, HIPAA, GDPR, ISO 27001, CCPA, PDPA). Netomi is built to handle complex enterprise CX scenarios, offering deep contextual awareness and scalability for billions of interactions across various channels like voice, chat, email, SMS, and social media.

Best used for

Ideal for enterprises who need to automate customer support, enhance human agent capabilities, and ensure compliance in customer interactions. Especially valuable for managing high-volume inquiries during critical events, providing personalized support, and integrating AI seamlessly into existing CX infrastructure.

Common actions

automate customer service

deploy AI agents

manage customer interactions

improve customer experience

no-codeAI chatbotvirtual assistantCustomer serviceCXConversational AIsupport automationhelpdesk

Capabilities

Key features

Fully autonomous AI agents
Human-in-the-loop AI
Full lifecycle management
Auditable AI actions
Modular system design
Deep contextual awareness

Target Audience

product managermarketerstartup founder

Integrations

Not yet documented

Pricing & Plans

Enterprise

Freemium

FAQs

What compliance standards does Netomi meet?

Netomi is designed with robust security and regulatory compliance in mind. It meets SOC 2 Type II, HIPAA, GDPR, ISO 27001, CCPA, and PDPA standards, ensuring brand safety and data protection in every interaction.

Can Netomi integrate with existing customer experience systems?

Yes, Netomi is built with a modular design, allowing it to slot into your existing technology stack without requiring a complete rip-and-replace. It integrates with CRMs, ticketing systems, and telephony platforms.

Does Netomi support both fully automated and human-assisted AI interactions?

Absolutely. Netomi offers both fully autonomous AI agents capable of full resolution without escalation, and human-in-the-loop capabilities that empower human agents with AI, making every agent more effective.

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