Nextiva

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Nextiva is an AI customer experience management platform that optimizes customer journeys. It offers business phone services, contact center solutions, and an AI receptionist for unified CX.

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At a glance

Pricing

Likely Not Free

Free tier

API

—

Skill level

Mixed

About

What is Nextiva?

Nextiva provides a comprehensive AI Customer Experience Management Platform designed to optimize every customer journey. It integrates business phone services, contact center solutions, and an AI receptionist into a unified system. Key features include an AI employee (XBert) for handling customer conversations, agent assist for real-time guidance, and AI receptionist capabilities for 24/7 call management. The platform supports various communication channels like voice, texting, live chat, messenger, email, and social media, along with video meetings. It also offers advanced integrations, analytics, workforce engagement tools, and journey orchestration to streamline operations and enhance customer interactions across diverse industries.

Best used for

Ideal for businesses who need to streamline customer interactions, automate routine customer service tasks, and unify communication channels across their organization. Especially valuable for enhancing customer journeys with AI-powered tools like an AI receptionist and agent assist.

Common actions

manage customer experience

automate customer service

unify business communications

optimize contact center operations

CRM integrationAI recruitmentTeam collaborationVoIPHR automationBusiness Phone SystemCustomer serviceunified communications

Capabilities

Key features

AI employee (XBert)
AI receptionist
Agent assist
Unified communications
Contact center
Omnichannel support
Analytics & reporting

Target Audience

Small to large businessesHR departmentscustomer service teamssales teamsremote teams

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Paid

FAQs

What is Nextiva's XBert AI employee?

XBert is Nextiva's AI employee designed to handle customer conversations from start to finish. It automates tasks and interactions, freeing up human agents to focus on more complex issues and improving overall customer service efficiency.

What communication channels does Nextiva support?

Nextiva supports a wide range of communication channels including voice calls, texting, live chat for website visitors, messenger for various platforms, unified email inbox, social media management, and video meetings. This ensures comprehensive customer engagement.

Does Nextiva offer solutions for specific industries?

Yes, Nextiva provides tailored solutions for numerous industries such as Healthcare, Accounting, Real Estate, Retail, Automotive, Legal, Insurance, Logistics, Restaurants, Nonprofit, Education, Government, Fitness & Wellness, Home Services, and Hospitality, addressing their unique communication needs.

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