Novoflow

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Novoflow is an AI Clinical & Healthcare Pro tool that provides AI employees for medical clinics. It automates administrative tasks like appointment scheduling, prescription refills, and cancellation recovery, integrating seamlessly with EHR/EMR systems.

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At a glance

Pricing

Paid · Enterprise · Usage-based

Free tier

API

Skill level

Non-technical

About

What is Novoflow?

Novoflow offers AI employees specifically designed for medical clinics to modernize operations and automate various administrative tasks. This HIPAA-compliant solution addresses front desk staffing shortages and long phone wait times by handling appointment scheduling, prescription refill processing, and cancellation recovery. It integrates with any EHR/EMR system, including legacy ones, and can go live in as little as 24 hours without disrupting existing systems. Novoflow aims to free up staff from repetitive tasks, recover lost revenue from missed appointments, and improve overall clinic efficiency. The platform supports English and Spanish, with additional languages available upon request, and is designed to be largely indistinguishable from human interaction for patients.

Best used for

Ideal for doctors and nurses who need to automate administrative tasks, reduce phone wait times, and recover revenue from missed appointments. Especially valuable for medical clinics looking to streamline operations, integrate with various EHR/EMR systems, and improve patient experience without significant IT overhead.

Common actions

automate clinic operations

manage appointments

process prescriptions

recover lost revenue

integrate with EHR

Capabilities

Key features

Automated appointment booking
Instant cancellation recovery
Fast prescription refills
Automated schedule scrubbing
Universal EHR framework
HIPAA-compliant
EHR/EMR integration

Target Audience

doctornurse

Integrations

epic-electronic-health-recordmicro-mdnuemdnextechge-centricitychartlogicopendental-softwareathena-clinicals+ 8 more

Pricing & Plans

Paid · Enterprise · Usage-based

Not publicly disclosed. Check www.novoflow.io for current pricing.

FAQs

What specific tasks can Novoflow's AI automate within a medical clinic?

Novoflow's AI can automate various tasks within your electronic health record, including over-the-phone appointment scheduling, processing prescription refills, and recovering from appointment cancellations. It aims to handle anything manually done by employees, freeing up staff for more critical patient care.

How quickly can Novoflow be set up and integrated with existing EHR/EMR systems?

Deployment typically takes 1 to 5 business days. Novoflow aligns on call flows, teaches the AI agent your specific screens and workflows, and pilots on a subset of lines before going live. It requires zero IT lift from your side and can integrate with even legacy EHR/EMR systems.

Is Novoflow HIPAA-compliant, and what security measures are in place?

Yes, Novoflow is HIPAA-compliant. They sign a Business Associate Agreement (BAA), encrypt Protected Health Information (PHI) both in transit and at rest, enforce role-based access with full audit logs, and undergo regular third-party security testing to ensure data protection.

What kind of return on investment (ROI) can clinics expect from using Novoflow?

Clinics typically see a 5-10x ROI within the first quarter. This is achieved by capturing missed calls, backfilling 50-80% of same-day cancellations, and reducing overtime. For example, 30 rescued visits at $180 each can add approximately $5,400 in monthly revenue.

Will patients realize they are interacting with an AI, and what languages are supported?

Only about 2% of patients notice they are interacting with AI. The voice pauses, clarifies, and can hand off to staff when necessary. Novoflow supports English and Spanish out of the box, with over 20 additional languages available upon request.

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