What is the difference between Orbina and a traditional chatbot?
Orbina goes beyond traditional chatbots by orchestrating multiple AI agents to understand intent, analyze context from various systems like CRMs and ERPs, make decisions, and execute real actions. It acts as a digital teammate, not just a responder, across different channels and languages.
Can Orbina integrate with my existing business systems?
Yes, Orbina is designed to connect with your existing data sources, warehouses, and tools. It integrates with CRMs, ERPs, MCPs, and custom APIs via webhooks, allowing for seamless data exchange and coordinated action without migration or manual exports.
What kind of reporting and analytics does Orbina provide?
Orbina offers conversation-led reporting, allowing you to see how customer conversations evolve across topics, time, and channels. It provides topic-level intelligence to track volume, sentiment, and shifts, and delivers decision-ready analytics to explain what's happening and suggest next steps.
Does Orbina support deployment in private cloud or on-premise environments?
Yes, Orbina offers flexible deployment options. You can run Orbina in a public cloud, private cloud, or on-premise infrastructure, based on your specific needs and security requirements. This ensures compliance and control over your data.
What are the different pricing plans available for Orbina?
Orbina offers Starter, Growth, and Advanced plans with varying capacities for AI messages, document training, AI bots, and live agent seats. There is also an Enterprise plan for unlimited scale, offering dedicated AI engineers and multi-LLM management, available upon contact.