Re:Amaze

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Re:amaze is an AI-powered customer service platform designed for eCommerce and online businesses. It unifies customer support channels, including chat, social, SMS, and email, with built-in AI for faster responses and improved agent productivity.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Re:amaze?

Re:amaze is a comprehensive AI-powered customer service and AI agent platform tailored for eCommerce and online businesses. It consolidates all customer support channels, such as email, live chat, social media, SMS, and video calls, into a single platform. The tool leverages AI for various functions, including drafting customer replies, summarizing conversations, analyzing sentiment, and generating FAQ articles. It also features an AI Agent (Beta) that can be trained with business details to provide 24/7 personalized support. Re:amaze aims to transform agent productivity and enhance customer satisfaction by automating common tasks and providing intelligent insights into customer behavior and interactions.

Best used for

Ideal for online businesses and eCommerce stores who need to consolidate customer support channels, leverage AI for faster responses, and enhance agent productivity. Especially valuable for those looking to automate common tasks, provide 24/7 support, and gain insights into customer behavior to drive sales and satisfaction.

Common actions

automate customer support

manage customer interactions

improve response times

generate support content

monitor customer behavior

Capabilities

Key features

AI-powered live chat
Automated chatbots
AI Agent (Beta)
Conversation summarization
AI-generated FAQ articles
Multi-channel support
Customer activity monitoring

Target Audience

Online businessescustomer service teams

Integrations

shopifybigcommercewordpressstripeslackjiraaircallpipedrive+ 3 more

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check reamaze.com for current pricing.

FAQs

What is included in the Re:amaze free trial?

The 14-day free trial provides access to all features available in the Plus plan. This allows users to fully explore the platform's capabilities, including advanced AI tools and team management features, before committing to a paid subscription.

How does Re:amaze's AI Agent work?

The Re:amaze AI Agent (Beta) acts as a 24/7 assistant. Users can train it with specific business details, and it will then deliver efficient, personalized support. It aims to reduce the cost and effort associated with round-the-clock customer service.

Can Re:amaze integrate with my existing eCommerce platform?

Yes, Re:amaze offers direct integrations with popular eCommerce platforms like Shopify and Bigcommerce. It also integrates with other essential business tools such as WordPress, Stripe, Slack, and Zapier, ensuring a seamless workflow for your team.

What are the pricing tiers for Re:amaze?

Re:amaze offers several pricing tiers: Basic, Pro, Plus, and Enterprise. There's also a Starter plan for small teams with limited conversation volume. Plans are priced per team member per month, with discounts for annual billing, and include varying levels of features and AI resolutions.

How does Re:amaze use AI to improve customer support?

Re:amaze uses AI to suggest relevant FAQs, assist in drafting new articles, summarize long conversations, and gauge sentiment. It also helps pre-draft customer replies and automates tasks, allowing support teams to focus on more complex inquiries and improve response quality.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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