Respond.Io - Inbox

Visit Tool

Respond.io - Inbox is an AI-powered customer conversation management software that unifies WhatsApp, TikTok, Instagram, and Facebook in a single team inbox. It helps B2C businesses scale customer chats, calls, and campaigns with AI Agents.

Claim this tool

No Views Yet

At a glance

Pricing

Paid

Free tier

API

Skill level

Mixed

About

What is respond.io - Inbox?

Respond.io is an AI-powered customer communication platform designed for B2C businesses to manage conversations, automate workflows, and scale sales, marketing, and support operations. It unifies popular messaging channels like WhatsApp, TikTok, Instagram, and Facebook into a single team inbox, allowing businesses to handle chats, calls, and campaigns efficiently. The platform leverages AI Agents to assist with customer interactions, enhancing response quality and speed. Trusted by over 10,000 B2C brands, Respond.io provides features for managing monthly active contacts, offering flexible pricing plans, and ensuring data security with ISO 27001 certification. It's available on web, iOS, and Android, making it accessible for teams on the go.

Best used for

Ideal for sales reps and marketers who need to centralize customer interactions from various platforms, automate responses with AI, and manage large-scale communication campaigns. Especially valuable for B2C businesses looking to enhance customer service and sales efficiency across WhatsApp, TikTok, Instagram, and Facebook.

Common actions

manage customer conversations

automate customer support

scale marketing campaigns

unify communication channels

communication

Capabilities

Key features

Unified team inbox
AI Agents for conversations
Multi-channel messaging support
Automate workflows
Manage customer calls
Scale marketing campaigns

Target Audience

sales repmarketer

Integrations

whatsapptiktokinstagramfacebook

Pricing & Plans

Paid

FAQs

Are WhatsApp fees included in the respond.io subscription?

No, WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage. You can top up your WhatsApp credit on the platform for calls or messages, and a calculator is available for estimated costs.

How are Monthly Active Contacts defined and billed?

A Monthly Active Contact is someone you've communicated with via calls or chat during the billing month. If you exceed your plan's limit, operations continue, and you're billed on demand for additional contacts in increments of 100, with varying rates based on your plan.

What is the cost of AI Agents on respond.io?

AI usage is included at no extra cost on Growth, Advanced, and Enterprise self-service plans. A fair use policy with generous limits is in place to prevent misuse, ensuring most users won't incur unexpected charges for AI features.

Can I upgrade or cancel my respond.io plan at any time?

Yes, you can upgrade or cancel your subscription at any time through the Billing section of the platform. Upon cancellation, you retain features and limits until the end of your current billing cycle.

Trending

Subcategories trending in Productivity & Business

Workflow Automation Strategy & Planning HR & Recruiting Document Management Legal & Compliance Startup Tools

Trending

Explore

Browse AI tools by category

Content & Design Productivity & Business Coding & Development AI Agents & Automation Research & Education Wellness & Lifestyle Career Development Marketing & Growth Data & Analytics Customer Support & CX Finance E-commerce