What is Smartling's pricing model?
Smartling offers a tiered SaaS platform with Core and Enterprise plans. Pricing depends on the type of translation needed, content volume, and desired automation level. They provide AI Hub for high-volume automated translation, AI Translation for cost-effective quality, and AI Human Translation for high-visibility content.
How does Smartling ensure high translation quality?
Smartling combines AI and human expertise. It uses in-platform Linguistic Quality Assurance (LQA) tools, AI-powered quality checks for tone and brand consistency, glossary enforcement, visual context, and human review with intelligent sampling. Smartling Language Services include a 98+ MQM quality guarantee.
What security and compliance standards does Smartling meet?
Smartling follows strict data protection protocols and holds multiple certifications including SOC 2 Type II, HITRUST & HIPAA, PCI DSS Level 1, GDPR-compliant, ISO 17100, and ISO 9001:2015. It is built for industries requiring high standards of security and compliance.
What types of content formats does Smartling support?
Smartling supports a wide range of formats including software and web formats (JSON, XML, YAML, HTML), mobile app strings (iOS .strings, Android XML), documents (Microsoft Word, Excel, PowerPoint, PDFs), and design/media files (InDesign .idml, SVG, SRT/VTT subtitles).
How is AI integrated into Smartling's platform?
Smartling uses AI across the entire translation process, from post-editing and quality estimation to tone enforcement, hallucination mitigation, and workflow optimization. Its LanguageAIβ’ system leverages machine translation engines and LLMs to scale global content with consistency and confidence.