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Stonly is a knowledge management platform that enhances customer service through AI and automation. It helps create easy-to-follow explanations and guides to improve customer success and reduce support costs.
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About
Stonly is a comprehensive knowledge platform designed to optimize customer service operations. It enables businesses to create articles and interactive guides that significantly improve support situations compared to standard knowledge bases. The platform helps customers easily resolve issues and empowers agents to follow complex processes correctly. Stonly integrates AI to provide reliable help, offering features like a Conversational AI Bot for confident answers and an AI Agent Assist to summarize tickets and generate responses. It supports both customer self-service and agent knowledge, aiming to decrease support tickets, reduce resolution times, and cut training periods. The platform offers extensive knowledge management capabilities including versioning, access rights, multimedia editing, and analytics.
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Pricing & Plans
Freemium · Enterprise
Offers a plan for small businesses. Not publicly disclosed. Check stonly.com for current pricing.
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