About
What is Stylo?
Stylo is an AI assistant specifically designed for Zendesk, enhancing customer support operations by integrating directly into every Zendesk ticket. It analyzes customer problems, identifies relevant solutions, and generates draft replies for agents to use, significantly speeding up response times. Key features include drafting responses in a consistent brand voice, leveraging integrations like Shopify for enriched context, and tools for translating, scoring, and summarizing calls. Stylo also helps build and improve knowledge bases with its Scribe and Scorecard apps, offering monthly reports on Help Center setup for AI use. This comprehensive suite aims to delight both agents and customers by streamlining support interactions.
Best used for
Ideal for customer support teams and agents who need to accelerate response times, maintain brand consistency in communications, and leverage external data for better solutions. Especially valuable for organizations using Zendesk that aim to improve customer satisfaction and operational efficiency without increasing headcount.
Common actions
customer service optimizationAI customer support assistantautomated ticket resolution
Capabilities
Key features
- AI response drafting
- Brand voice control
- Shopify integration
- Call translation
- Call summarization
- Knowledge base building
- Sentiment scoring
Target Audience
customer support agentscustomer service managerse-commerce businesseszendesk administrators
Integrations
zendeskshopify
Pricing & Plans
Freemium · Paid · Usage-based · Enterprise
FAQs
What is the starting price for Stylo's paid plans?
Stylo's paid plans start at $15 per agent per month when billed monthly, or $12.75 per agent per month when billed annually. This 'Basic' plan includes one Stylo App and email/live chat support.
Does Stylo offer a free plan?
Yes, Stylo offers a free plan that includes a Help Center Scorecard. This allows users to assess how well their knowledge base is set up for use with AI before committing to a paid subscription.
How does Stylo handle usage-based pricing for additional services?
Stylo offers usage-based pricing for response credits, automatic translation, and automatic call summarization. For example, response credits are $0.35 per response (pay-as-you-go) or $0.20 per response (prepaid).
Can Stylo integrate with other platforms besides Zendesk?
While Stylo is primarily a Zendesk AI assistant, it offers integrations like Shopify to pull customer information and enrich responses. For extending outside the Zendesk ecosystem, an Enterprise plan is available.
What are the different Stylo Apps available?
Stylo offers several apps including Stylo Assist, Stylo Sentiment Scores, Stylo Voice AI, and Stylo Scribe. Depending on the plan, users can access one, two, or the full suite of these applications.
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