How does Talkative's AI handle customer queries?

Talkative's AI uses a proprietary knowledge base and prompt-based methodology to provide accurate and brand-aligned responses. It can automate up to 90% of queries across voice, chat, and messaging channels, escalating to human agents when necessary.

What kind of impact can businesses expect from using Talkative AI?

Businesses can expect to achieve up to a 90% containment rate for customer queries, a 35% increase in average order value through AI-driven sales, and a 93% CSAT for AI interactions, leading to significant cost savings and improved customer satisfaction.

Does Talkative integrate with existing contact center systems?

Yes, Talkative is designed to work alongside existing tech stacks. It offers seamless integrations with popular platforms such as Salesforce, Mitel, and Microsoft Teams, allowing for omnichannel engagement and enhanced agent workflows.

Talkative

Talkative is an AI customer service tool that scales B2C customer support with AI chat, bots, video, and more. It automates up to 90% of queries and helps human agents increase revenue.

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Pricing

Likely Not Free

Free tier

API

Skill level

Advanced

About

What is Talkative?

Talkative provides an omnichannel AI layer for contact centers, designed to automate customer support and increase revenue. It offers AI Chatbots, Voice AI, AI Live Chat, and Social Messaging to handle customer queries across various channels. The platform is brand-trained and enterprise-secure, utilizing a proprietary knowledge base and prompt-based methodology to deliver accurate and consistent AI responses. Talkative integrates seamlessly with existing tech stacks like Salesforce, Mitel, and Microsoft Teams, and includes features like Navi Copilot for agent assistance, video chat for complex interactions, and comprehensive analytics for performance optimization. It aims to resolve up to 90% of customer queries without human intervention and improve customer satisfaction.

Best used for

Ideal for contact centers and businesses who need to automate a significant portion of customer support queries, drive sales through AI-assisted interactions, and provide consistent omnichannel experiences. Especially valuable for those looking to integrate AI with existing CRM and communication platforms.

Capabilities

Key features

AI Chatbot
Voice AI
AI Live Chat
Social Messaging
Navi Copilot
Video Chat
Analytics & Reporting

Audience

contact center managers customer service directors cx strategists it managers enterprise b2b teams

Integrations

salesforcemitelmicrosoft-teams

FAQs

Common questions

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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AI Agents & Automation › Chatbots & Conversational AI

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