Shypd.aiThe largest open index of AI toolsThena is an AI customer support platform that unifies Slack, email, and chat for B2B teams. It uses AI agents to automate responses, route tickets, and manage customer interactions across multiple channels, enhancing resolution speed and efficiency.
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About
Thena is an AI-native customer support platform specifically designed for B2B teams, offering omni-channel ticketing, AI chat agents, and smart routing capabilities. It integrates seamlessly with popular communication platforms like Slack, Email, and MS Teams, allowing businesses to resolve customer issues directly where they start. The platform leverages AI to handle repetitive tasks, auto-triage tickets, and trigger workflows, freeing up human agents to focus on complex problems. Key features include new-gen ticketing combining AI and human intelligence, the ability to build support hubs with consolidated content, and multi-channel broadcasts for announcements. Thena aims to transform B2B support by providing a unified flow for routing, responding, and resolving customer inquiries, ultimately improving customer satisfaction and operational efficiency.
Capabilities
Pricing & Plans
Freemium · Paid · Enterprise
Not publicly disclosed. Check thena.ai for current pricing.
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