VIER

VIER is a Customer Support & CX tool that provides a European cloud solution for customer dialogue. It offers AI-based communication solutions that are powerful, legally compliant, and secure.

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At a glance

Pricing

Likely Not Free · Enterprise

Free tier

API

—

Skill level

Technical

About

What is VIER?

VIER offers a European cloud-based platform for first-class customer dialogue, leveraging AI-based communication solutions. The platform is designed to be powerful, legally compliant, and secure, meeting the specific needs of European businesses. With over 30 years of experience and the trust of more than 1,000 companies, VIER focuses on enhancing customer service efficiency, relieving teams, and improving customer and user experience. Key offerings include VIER engage, VIER Copilot, VIER Interaction Analytics, VIER AI Gateway, VIER AI Studio, VIER Human in the Loop, VIER Smart Dialog, and VIER Voice of the Customer. The company emphasizes maximum security, personal support, and measurable results, with certifications like ISO 27001 and "Trusted Cloud."

Best used for

Ideal for businesses and enterprises who need to optimize customer dialogue, automate routine inquiries, and gain insights from customer interactions. Especially valuable for organizations requiring strict data security and compliance with European regulations like GDPR and the EU AI Act.

Common actions

automate customer service

enhance customer communication

analyze customer interactions

create AI agents

ensure data compliance

Capabilities

Key features

AI-based communication solutions
GDPR & EU-AI-Act compliant
ISO 27001 certified
Secure cloud hosting
AI Agent creation
Interaction analytics
Omnichannel ACD

Target Audience

customer service managersit security officerscompliance officerscontact center managers

Integrations

Not yet documented

Pricing & Plans

Likely Not Free · Enterprise

Not publicly disclosed. Check vier.ai for current pricing.

FAQs

What kind of AI solutions does VIER offer for customer dialogue?

VIER provides a range of AI-based communication solutions including VIER engage, VIER Copilot, VIER Interaction Analytics, VIER AI Gateway, VIER AI Studio for creating AI Agents, VIER Human in the Loop, VIER Smart Dialog, and VIER Voice of the Customer, all designed to enhance customer interactions.

How does VIER ensure data security and compliance?

VIER is 100% DSGVO- & EU-AI-Act-konform, ISO 27001 certified, and offers secure and reliable cloud-hosting that is "Trusted Cloud" certified and "Hosted in Germany." This ensures maximum security and compliance with European data protection standards.

Can businesses create their own AI Agents with VIER?

Yes, VIER AI Studio is an intuitive tool that allows companies to develop and optimize their own GenAI-based agents. Additionally, VIER AI gentrics helps monitor and improve the performance of these AI Agents in real-time.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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