How do I cancel my VivaCut Pro subscription?
For iOS users, go to Settings > [your name] > iTunes & App Store, tap your Apple ID, then View Apple ID, and finally Subscriptions to manage. Android users can cancel via Google Play Store > Menu > Account > Subscriptions. Uninstalling the app does not cancel the subscription.
Why was I charged immediately after clicking 'Free Trial' on iOS?
VivaCut offers a free trial only once. If you attempt a second free trial, the system defaults to immediate subscription. As this is an App Store order, VivaCut cannot process refunds directly; you must contact Apple's official customer service for assistance.
Can I use my VivaCut Pro subscription across both iOS and Android devices?
No, subscriptions are tied to the platform where they were purchased. The iPhone's App Store and Android's Play Store are different application markets, so purchases on one system cannot be shared or transferred to the other.
What should I do if my VivaCut Pro benefits are not working after purchase?
Ensure you are logged into the correct account used for purchase on your device's app store. For Android, clear Google Play cache and reinstall VivaCut with the correct account. For iOS, sign out/in with the correct Apple ID and reinstall. Then, tap 'restore purchase' in the app.
What video, image, and music formats does VivaCut support for import?
VivaCut supports MOV (iOS only), MP4, 3GP for video; BMP (iOS only), JPG, GIF, PNG for images; and MP3, AAC, M4A for music. TTF and OTF fonts are supported, with Android allowing font uploads. Unsupported formats or large files may cause import issues.
How can I remove the VivaCut watermark from my videos?
Removing the VivaCut watermark is a Pro feature. After purchasing a VivaCut Pro subscription, the watermark will automatically disappear during editing. If you are on the editing page, you can click the red cross on the watermark and then purchase Pro to remove it.