Web2Chat

Web2Chat is a Customer Support & CX tool that transforms customer service with AI-powered live chat. It offers a customizable help center, ticketing system, and integrated CRM for small businesses and startups.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Non-technical

About

What is Web2Chat?

Web2Chat is an AI-powered customer support platform designed to boost customer service for startups and small businesses. It integrates a custom chatbot, an intuitive ticketing system, and a comprehensive knowledge base to streamline support operations. The platform centralizes all customer communications in a shared inbox, allowing for efficient management of live chat, emails, and support tickets. Key features include real-time chat support with AI-powered chatbot integration, a customizable help center for self-service options, and Aura CRM for managing customer data and interactions. Web2Chat also offers multi-language support, workload management, and advanced branding options, making it a comprehensive solution for enhancing customer engagement and satisfaction.

Best used for

Ideal for startups and small businesses who need to enhance customer interactions, streamline support processes, and provide instant real-time assistance. Especially valuable for empowering small teams to deliver exceptional customer experiences through integrated AI and human support.

Common actions

automate customer support

manage support tickets

create knowledge base

engage customers

centralize communications

User Managementseamless integrationsmall businessesCustomer Engagementpersonalized interactionslive chatai-driven chatbotai-powered solutionadvanced analyticsCustomer Support

Capabilities

Key features

AI-powered live chat
Ticketing system
Knowledge base
Shared inbox
Aura CRM
Multi-language support
AI content training

Target Audience

small business ownercustomer support specialistentrepreneur

Integrations

Not yet documented

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check web2chat.ai for current pricing.

FAQs

What is the limit on the Free Plan?

The Free Plan currently allows up to 250,000 page views. If your website exceeds this limit, you will need to upgrade to a paid plan to continue using Web2Chat without interruption and access more advanced features.

How do message credits work for AI responses?

Message credits are consumed when the AI responds to a customer message. Each paid plan includes a specific number of message credits per month, which are renewed monthly based on your billing cycle. Additional credits can be purchased if needed.

Can I train the AI chatbot with my own content?

Yes, Web2Chat allows you to train the AI with various content types, including text snippets, PDFs, and website content. You can also upload files or add text directly to provide specific information for the chatbot to use in its responses.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI

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