Customer Support & CX

24/7 AI Chatbot is an open-source solution for automated customer support, designed to handle queries continuously. This tool is part of a larger collection of Generative AI Agent techniques, offering implementations for basic conversational bots to complex multi-agent systems. It is available for free, making it an accessible option for developers and organizations looking to integrate AI-powered customer service without significant upfront costs. The chatbot can be customized and deployed to manage customer interactions, providing instant responses and improving support efficiency.

Helply.com offers AI support agents designed to automate tier-1 customer support workflows, guaranteeing a 65% AI resolution rate within 90 days or you pay nothing. The platform allows businesses to train AI agents by uploading existing knowledge bases, help docs, and FAQs, which are then kept in sync automatically. Helply's Gap Finder identifies uncovered questions, helping improve documentation. It handles common requests like refunds, billing lookups, and plan changes, escalating complex issues to human agents with full context and source citations. The tool ensures enterprise-grade security and privacy, being SOC 2 Type II and GDPR compliant.

Ringly.io offers AI phone support specifically designed for Shopify stores, aiming to automate customer service tasks and reduce the burden on human support teams. The AI agent, Seth, is capable of answering every call, finding and tracking orders, handling returns and exchanges, and addressing product and policy questions. It boasts an average resolution rate of 73% of calls without human intervention. Ringly integrates directly with Shopify, allowing Seth to access order information and process returns. The tool supports over 30 languages and can handle multiple calls simultaneously, providing call recordings and insights for continuous improvement. It also features a 65% resolution guarantee, offering a refund if the AI doesn't resolve that percentage of calls within 90 days.

Yappir is an AI chatbot builder designed to transform your website content into an interactive chatbot quickly and efficiently. Users can build a chatbot in minutes by simply providing their website, which Yappir then scans to train the bot. This allows the chatbot to accurately answer customer questions based on the provided information. Yappir supports 95 languages, enabling it to process sources and questions without requiring translation. The platform offers customization options to match the bot's appearance with your brand, ensuring seamless integration into your website. Additionally, Yappir can be used to create private chatbots for personal use, even without embedding it on a public website.

UserTesting AI is an AI-powered UX platform designed to process various data streams, including video, audio, text, and behavioral data, to reveal contextual insights that might otherwise be missed. The platform aims to enhance team efficiency by automating repetitive tasks in the research process, allowing teams to focus on deeper discoveries and strategic decisions. It accelerates insight generation by instantly synthesizing large volumes of data to surface key themes, patterns, and insights. UserTesting AI also amplifies business impact by making research more accessible, digestible, and trustworthy across an organization, ensuring high-quality results. Key features include AI Insight Summary, AI survey themes, friction detection, and sentiment analysis.

AdviNOW Medical is an AI Assistant designed to automate and streamline the entire patient journey for healthcare providers. The platform offers a digital front door for self-scheduling, registration, and insurance eligibility, significantly reducing administrative burden. Its AI-powered Q&A chatbot and triage system ask relevant questions, identify care gaps, and chart HPI/ROS directly into the EMR. During the visit, an augmented reality measurement system assists medical assistants with exams, providing comprehensive data to physicians. AdviNOW also generates interactive one-page physician reports with peer-reviewed insights and offers decision/treatment/coding support. Post-encounter, it provides AI-scribed SOAP notes and automated text message follow-ups for acute and chronic care, ultimately freeing providers and improving patient outcomes.

Cohere.io is an AI-powered customer support platform designed to scale support operations without increasing headcount. It enables CX teams to resolve tickets faster and reduce operational costs by leveraging advanced AI. Key features include the ability to train a bot using existing help center links, providing instant and personalized answers across various channels, and guiding users through step-by-step resolutions. The platform also helps identify customer trends and content gaps through advanced analytics. Cohere.io utilizes large language models to extract knowledge from support articles and past conversations, ensuring accurate and personalized answers. It also employs generative AI to learn from solved tickets, automating responses to frequently asked questions after human approval, leading to continuous improvement and smarter automation over time.

Mando AI is an all-in-one AI support platform designed for modern teams, enabling businesses to build and deploy AI support agents that answer customer queries instantly, 24/7, across various channels. It automates customer service by training AI agents on help centers, internal documentation, and policies, ensuring responses are always on-brand and up-to-date. The platform offers a unified inbox for human agents, allowing seamless handoffs with full customer context. Mando AI integrates with essential business tools like WhatsApp, Instagram, Messenger, Shopify, and WooCommerce, enabling the AI to retrieve order details, update subscriptions, and automate workflows. It also provides a single content library for both AI and human teams, along with analytics to monitor resolution rates and identify areas for improvement. Mando AI is built for non-technical users, allowing agents to go live in under 5 minutes without coding.

Monster Chat Box offers an AI chat widget designed for small businesses to enhance customer support. It provides instant answers to website visitors using an AI agent trained on your website content and knowledge base. The system is built to seamlessly hand off conversations to a real person when needed, ensuring a smooth customer experience. Key features include typing indicators and attachment support, making interactions more dynamic. With simple, affordable pricing and no per-message fees, it aims to be an accessible solution for businesses looking to manage customer inquiries efficiently without complex contracts or enterprise-level costs.

Telemo is an AI-powered platform designed to significantly enhance customer interactions and optimize customer service strategies. By leveraging artificial intelligence, Telemo provides deep insights into customer needs and behaviors, allowing businesses to make data-driven improvements. The platform aims to boost customer satisfaction through a better understanding of customer queries and more efficient resolution processes. While specific features are not detailed on the provided website, its core function revolves around improving the overall customer experience by analyzing and acting upon interaction data.

Swiss AI Chatbot Factory provides a no-code solution for businesses to quickly build AI chatbots. The platform automatically trains the AI using existing website content, enabling the chatbot to engage visitors and potentially increase sales around the clock. This tool is designed for ease of use, allowing for chatbot creation in minutes without requiring any technical expertise. It focuses on converting website visitors into leads and offering continuous customer interaction, making it suitable for businesses looking to enhance their online presence and customer support capabilities efficiently.

OrygoAI specializes in creating tailor-made AI agents for exceptional customer support, particularly for eCommerce businesses. The platform offers best-in-class AI agent training and customization, combined with an extensive implementation service that includes a dedicated AI engineer. It supports various channels like chat widgets, email, voice AI, WhatsApp, and integrates with popular platforms such as Shopify, Zendesk, and Salesforce. Key features include personalized recommendations, product search with AI, order management, and detailed conversation analytics. OrygoAI operates on a pay-per-use credit model, ensuring businesses only pay for AI replies, with no monthly subscriptions or setup fees.

PortalX is an AI-powered chat portal designed to revolutionize software onboarding and usage. By leveraging artificial intelligence, it aims to significantly reduce the learning curve for new users and minimize user drop-off rates. The platform provides instant, contextual support and guidance, ensuring users can quickly understand and effectively utilize software applications. This enhances the overall user experience by offering immediate assistance and personalized walkthroughs, making complex software more accessible and user-friendly. PortalX focuses on improving user retention and satisfaction through intelligent, on-demand support.

ChatGPT Français is a free online AI chatbot that provides a French language version of ChatGPT, leveraging both GPT-3.5 and GPT-4 models for creative and instant responses. This tool stands out by offering full functionality without any registration requirements, making it highly accessible for users. It includes a convenient voice-to-text function, allowing users to input queries vocally via a microphone. Designed for quick and hassle-free access, ChatGPT Français enables engaging human-like conversations, instant answers to questions in French, creative content generation, language translation, text summarization, and coding assistance. Users can also download their conversation history for record-keeping.

Uptail offers custom AI sales agents specifically designed for B2C sales on WhatsApp. These AI workers automate the entire sales process, from instantly engaging high-intent leads the moment they sign up to qualifying them through natural conversations and automatically booking sales calls. The platform ensures that no valuable leads are lost due to missed calls or slow follow-ups, operating 24/7. Uptail integrates seamlessly with existing tech stacks like Salesforce and HubSpot, logging transcripts and outcomes directly into your CRM. It handles thousands of inbound leads, sends timely follow-ups, and provides real-time insights into lead quality and common objections, significantly boosting conversion rates and team efficiency.

Millis AI is a platform designed for effortlessly creating advanced LLM-based voice applications with ultra-low latency, boasting speeds as low as 500-600ms. It caters to both developers and non-technical users, offering no-code to low-code solutions for building and deploying voice agents in minutes. The platform supports connecting phone numbers for inbound and outbound calls in over 100 countries and integrates with various services through webhooks, including CRMs, calendars, and SaaS platforms. Millis AI offers affordable pricing starting at just $0.02/min, making it accessible for personal projects to enterprise solutions. It supports integration with top LLM providers like OpenAI, open-source models like Mistral and Llama, and allows users to bring their own custom LLM models and cloned voices.

Factually Health is an AI-powered platform designed to provide accurate and trusted health information to businesses and organizations. It features a powerful AI Assistant that delivers factual health information in real-time, supporting both casual chat and augmented chat modes with references. The platform offers localized health resources and actionable user insights. It aims to simplify complex health information, making it accessible to patients and communities in any language. Key capabilities include human-like conversations based on fact-checked datasets, engaging factual videos sourced from trusted experts, and backend analytics to understand user engagement and health-related interests. Factually Health serves healthcare institutions, education and media organizations, and wellness and preventative health providers.

Cevro AI is an advanced AI support platform specifically engineered for the iGaming sector, including casinos and sportsbooks. It deploys AI agents capable of understanding player emotions, VIP value, and risk, resolving up to 90% of inquiries autonomously. The platform handles complex issues like bonuses, KYC, payments, and responsible gaming, while maintaining a high CSAT of 4.8+. Cevro AI is built for highly regulated environments, offering SOC2 Type II auditing, PII masking, full compliance with EU data protection, and a zero data retention policy. It integrates seamlessly into existing iGaming stacks and provides multilingual, 24/7 support across chat, email, and helpdesk channels.

Kore.ai is an enterprise-grade AI agent platform designed to accelerate business outcomes through agentic AI applications. It provides a comprehensive suite of solutions including pre-built applications for industries like banking, healthcare, retail, IT, HR, and recruiting, as well as application accelerators from its Marketplace. Users can also design and build tailored applications on the Agent Platform using enterprise modules for work, service, and process automation. The platform features multi-agent orchestration, AI engineering tools, search + data AI with agentic RAG, no-code and pro-code development tools, AI observability, and robust AI security and governance. It supports integration with various data sources, AI models, channels, and contact center solutions.

Concierge.ai offers a customized AI answer engine specifically designed for B2B SaaS brands. It allows website visitors to ask questions and receive specific, branded answers trained on the company's voice and content. The platform aims to keep visitors on-site longer, control brand narrative, and build trust. It helps convert website visits into booked demos through smart CTAs and routing to the right sales representatives. Additionally, Concierge.ai provides buyer intelligence by identifying in-market buyers earlier and understanding pain points, which can improve demo conversion rates. The tool also amplifies brand reach by ensuring brand presence in LLMs and AI engines, driving qualified traffic, and tracking competitor comparisons.

Chatbit provides a no-code solution for businesses to build custom AI chatbots trained on their specific website content, knowledge bases, and files like PDFs. These chatbots can be easily integrated into any website using a single line of code or a shareable link, working 24/7 to engage customers and capture leads. Users can customize the chatbot's appearance, position, logo, and personality, balancing creativity and precision. It supports lead collection, delivering daily leads, and offers features like conversation inbox, multilingual support, and guardrails to prevent abuse. Chatbit also allows users to choose from various AI models, including GPT-4o and GPT-4o mini, and supports installation on popular platforms like Shopify, Wordpress, Squarespace, and Framer.

Voiiceglow, also branded as ConvoCore, is a robust AI agent platform designed for businesses and agencies to create, deploy, and resell white-label AI voice and chat agents under their own brand. The platform supports automation of calls, chats, lead capture, and customer support across various channels including web, phone, WhatsApp, Instagram, Facebook Messenger, and SMS. Key features include a visual node editor for building complex conversation flows without code, diverse voice modules, and a knowledge base that learns from scraped URLs or uploaded documents. It offers full white-label options, custom domains, and zero revenue share for agencies, allowing them to manage unlimited clients and retain 100% of their earnings.

Arold is an AI assistant specifically designed for Airbnb hosts to enhance their guest communication experience. This Android application offers powerful AI suggestions, allowing hosts to generate replies to guest inquiries within their Airbnb inbox with a single tap. Users can review or edit these suggestions before sending, ensuring personalized and accurate responses. Arold is highly customizable, capable of learning basic listing information and fine-tuning responses based on a host's own questions and answers. It aims to save time, provide consistently friendly and helpful replies, and ultimately improve guest satisfaction and revenue by ensuring top-notch communication.

weya AI provides AI voice agents specifically designed for the Banking, Financial Services, and Insurance (BFSI) sector. It automates critical customer calls, including debt collection, payment reminders, KYC verification, and insurance inquiries, across various channels like phone calls, WhatsApp, and email. The platform features 24/7 availability, multilingual support in over 25 languages, and a unified memory layer to retain context across conversations. It aims to reduce drop-offs and drive higher conversions by enhancing customer interactions with human-like, low-latency AI agents. weya AI also offers automatic rescheduling, quick WhatsApp/SMS follow-ups, and CRM integrations for seamless workflow automation.