Customer Support & CX

New Media Services Pty Ltd provides comprehensive business process outsourcing solutions, integrating human-in-the-loop (HITL) AI to enhance accuracy and efficiency. Their services include multilingual customer support (voice, email, live chat), content moderation (human and AI-powered), and virtual assistant services (administrative, marketing, executive). The company emphasizes a hybrid model where AI handles automation and speed, while human specialists provide judgment and nuance, ensuring high-quality outputs and brand protection. They offer flexible pay-per-service models and cater to various business needs, from expanding global reach with multilingual support to streamlining operations with virtual assistants.

Voxt, formerly Actual Chat, is a communication platform designed to enhance everyday conversations by combining real-time audio, live transcription, and AI assistance. It aims to provide the efficiency of texting with the focus of calls, allowing users to communicate up to 5x faster. Key features include live transcription, live translation, AI summarization, group chats, and file/media uploads. Voxt supports various use cases, from family chats where grandparents can read messages and kids can replay them, to remote teams needing quick decisions and clear context without long meetings. The platform emphasizes privacy and security with end-to-end p2p conversations, small groups, and no algorithmic distractions or public feeds.

Molin AI is an AI-driven solution designed to significantly enhance e-commerce businesses by automating customer support. It acts as an AI customer support employee, providing 24/7 service to answer customer queries, increase sales, and reduce operational costs. The tool offers features like AI personality customization, automatic product refresh, and integration with various e-commerce platforms. Molin AI also supports multi-channel communication, sales automation, and provides analytics and insights to help businesses optimize their customer interactions. It caters to businesses of all sizes, from startups to large enterprises, with tiered plans based on product count and conversation volume.

Pegamento is an innovative Dutch technology company specializing in optimizing customer interactions and process automation. They offer solutions that automate where possible and connect where necessary, focusing on improving customer contact. Key offerings include AI-driven intelligence, omnichannel and business telephony, CX solutions, and computer vision. Pegamento provides tools like Agentic AI Process Assistant, Mail Assistant, AI Connector, Contact Center Knowledge Base, Phone System, Smart Detection, and Vision Engine. Their approach helps organizations achieve shorter response times, better call routing, and real-time insights, as demonstrated by client success stories with organizations like Kindergarden and Kamer van Koophandel.

TechSee offers a Visual Agentic AI platform, Sophie AI, designed to transform customer service experiences. This platform leverages visual and multimodal AI to provide real-time remote support, allowing agents and AI to "see" customer situations. It supports both assisted and self-service modes, empowering customers to resolve issues independently with AI-guided visual experiences. Key features include visual guidance for customers, AI-powered resolution of complex issues, and integration capabilities with various CRM and contact center platforms. TechSee aims to boost first-time fix rates, reduce technician dispatches, shorten handling times, and improve NPS across industries like telecom, consumer electronics, and smart home.

Stylo is an AI assistant specifically designed for Zendesk, enhancing customer support operations by integrating directly into every Zendesk ticket. It analyzes customer problems, identifies relevant solutions, and generates draft replies for agents to use, significantly speeding up response times. Key features include drafting responses in a consistent brand voice, leveraging integrations like Shopify for enriched context, and tools for translating, scoring, and summarizing calls. Stylo also helps build and improve knowledge bases with its Scribe and Scorecard apps, offering monthly reports on Help Center setup for AI use. This comprehensive suite aims to delight both agents and customers by streamlining support interactions.

Clevertar is an Australian conversational AI company based in Adelaide, specializing in designing, building, and operating AI agents for customer engagement. They help enterprise leaders adopt AI responsibly and profitably, offering solutions for retail, eCommerce, telecommunications, government, education, healthcare, and services. Clevertar provides AI sales agents to guide shoppers and increase conversions, AI support agents to resolve inquiries and reduce ticket volume, and omnichannel agents for in-store experiences. Their approach combines conversational design, AI engineering, and operational delivery, focusing on brand-safe interactions and measurable performance outcomes. Clevertar offers both rapidly deployable AI platforms and custom builds, supporting multilingual interactions and integrating with existing systems like CRMs and calendars.

Ayudis.ai provides an AI chat experience accessible through SMS and WhatsApp, making smart conversations available directly on your phone. This tool acts as a virtual smart search agent, capable of answering quick questions and learning from user interactions. A key feature is the ability to customize the AI by feeding it specific data and documents, allowing it to adapt to individual preferences or business needs. It supports over 50 languages for SMS chat, ensuring broad accessibility. Ayudis.ai offers a flexible pricing model, including a free tier, with options to upgrade for unlimited usage and advanced capabilities, making it suitable for both individual users and businesses looking to integrate AI into their operations.

Dentina.Ai is an intelligent AI dental receptionist designed to revolutionize dental practices by providing 24/7 scheduling and patient communication. It integrates directly with existing Practice Management Systems (PMS) to ensure seamless operations and prevent missed calls and lost revenue. The platform leverages AI to handle appointment scheduling, manage patient inquiries, and facilitate communication, aiming to boost efficiency and profitability for dental offices. Dentina.Ai offers a 30-day free trial, allowing practices to experience its benefits firsthand before committing. It is ideal for dental practices looking to automate their front office tasks and enhance patient engagement around the clock.

SocialHub.AI is the world’s first AI-native Customer Intelligence Platform, moving beyond traditional CRM and CDP solutions. It offers a unified AI system that transforms strategy, data, marketing, and loyalty into continuous, end-to-end customer value creation. The platform includes an AI Advisor for market research and growth strategy, an AI Data Scientist for operational insights and analytics, and an AI Marketing Master for campaign objectives, audience segmentation, and personalized content. It also features hyper-personalized loyalty programs that analyze member data and trigger multi-channel engagement in real-time. Built on a cloud-native architecture, SocialHub.AI integrates with over 50 enterprise systems and supports human-AI co-creation workflows.

XAPP AI offers AI agents designed to convert demand into new business and actionable intelligence for multi-location businesses. These agents operate 24/7 across various channels, including Google Search & Maps, social media, directories, and websites, to engage customers, capture leads, and book appointments. The platform streamlines the booking process, allowing customers to describe their issue, provide contact info, and pick a preferred time. XAPP AI also collects rich first-party data from every interaction, which can be used to optimize staffing, build predictable revenue, and maximize SEO/SEM efforts. It integrates with CRMs, scheduling, and field management software, and is an approved Google Partner for enabling 'Book Online' buttons.

ChatHN is an open-source AI chatbot designed to provide a natural language interface for the Hacker News API. Built with OpenAI Functions and Vercel AI SDK, it enables users to query Hacker News for information such as top stories, specific article details, and comment summaries using plain English. This tool simplifies access to Hacker News content, allowing users to retrieve data in various formats, including markdown tables, and to quickly get updates on popular articles and discussions without needing to navigate the traditional website interface. It's a convenient solution for those who prefer interacting with information through conversational AI.

Richpanel is an AI-powered customer service platform specifically designed for e-commerce businesses to streamline and enhance their support operations. It offers a comprehensive help desk that integrates with an entire tech stack, providing a multichannel agent console, automation, and reporting. The platform also features a self-service portal for customers to resolve common issues instantly, reducing ticket volume. Richpanel includes AI Employees and Sidekick AI to automate repetitive queries, draft replies, and provide 2-way translations. Additionally, it offers an AI-powered Social Media Moderator to hide spam and harmful comments across various channels. Richpanel guarantees significant cost savings and automation rates, making it an ideal solution for e-commerce brands looking to scale their customer experience.

DialoGPT is a large-scale pretrained response generation model developed by Microsoft, designed for building sophisticated dialogue systems and chatbots. Based on Huggingface PyTorch-transformer and OpenAI GPT-2, it offers small (117M), medium (345M), and large (762M) pre-trained models. The model was trained on 147 million multi-turn dialogues from Reddit discussion threads, achieving human-comparable response quality in single-turn conversations. While the project is no longer actively maintained and is superseded by GODEL, it remains a valuable resource for reproducibility and research in conversational AI. The repository provides source code, data extraction scripts, and model training code, supporting both single and multi-GPU training environments.

FacebookBot, also known as Optimist Prime, is an open-source Facebook Messenger Bot designed to understand and respond to user queries using Voice Recognition and Natural Language Processing. It offers features such as searching for nearby restaurants, finding trending news, and transcribing and saving memos to the cloud. The bot can also save user data with permission, provide customized greetings based on time zones, and offer entertaining responses. It leverages various APIs for its functionalities, including IBM Watson and Google Cloud Speech for voice recognition, Yelp for business searches, and Webhose.io for trending news. The project is available on GitHub and provides detailed instructions for deployment and configuration.

LaunchLemonade offers AI agents designed to automate back-office operations for regulated professional services firms, including accountants, financial advisors, consultants, and fractional CFOs. The platform provides pre-built agents and workflows for tasks like meeting intelligence (notes, action items, follow-ups), email management (triaging, scheduling), and searchable knowledge bases from firm-wide data. It emphasizes compliance and governance, with features like audit logs, role-based access, and data retention controls built-in. LaunchLemonade also offers services for custom agent development, AI consulting, team training, and white-labeling the platform, enabling firms to integrate AI safely and efficiently without needing an in-house engineering team.

Freebot is an innovative AI tool designed to liberate users from the frustrations of customer service. It functions as a personal AI freedom fighter, taking on the tedious tasks of navigating phone menus, enduring long hold times, and engaging in negotiations with company customer service systems. Users simply share their issue, and Freebot's AI warrior battles the company's system, providing updates via text. This allows individuals to reclaim their time and avoid the stress of repeating themselves or feeling unheard. Freebot offers features like 'Bot vs Bot Combat' for seamless communication, 'Time Freedom' by waiting on hold for you, 'Recorded Protection' for documented interactions, and 'Mobile Freedom' with text updates and call joining from anywhere. It operates on a pay-per-resolution model with no subscription required, offering a money-back guarantee if a solution isn't found.

ChatFly is a no-code AI platform designed to empower businesses in creating and managing custom AI chatbots. Users can train their AI chatbots using diverse data sources, including text, PDF, Excel files, and URLs, ensuring the bot is tailored to their specific business information. The platform offers features to tune AI chatbot responses, customize appearance with branding elements, and deploy across various platforms. ChatFly integrates seamlessly into websites via script tags or into applications using its API. It also supports integrations with over 1,000 apps, including popular platforms like Slack, Messenger, Zapier, and WhatsApp, making it a versatile solution for enhancing customer support, lead generation, and educational assistance.

Bollywoodai provides a unique entertainment experience by allowing users to engage in free WhatsApp chat and voice interactions with AI-powered virtual clones of popular Bollywood celebrities. The platform enables real-time responses to user questions, creating immersive and personalized conversations with stars such as Salman Khan and Priyanka Chopra. This innovative AI technology aims to bring fans closer to their favorite Bollywood personalities, offering a novel way to interact and receive instant replies, making it an engaging tool for entertainment and fan interaction.

Chatbot-rnn is an open-source project designed for building and experimenting with deep learning-powered chatbots. Built on TensorFlow v1.4.0 and Python v3.5.1, it provides a framework for training conversational AI models, particularly using Reddit data. Users can either run a pre-trained model or train their own using provided Reddit datasets, raw Reddit archives, or custom text files. The tool offers various parameters like beam_width, temperature, top-n, and relevance to fine-tune chatbot responses, allowing for exploration of different conversational styles. It's an educational and experimental platform for those interested in the mechanics of RNN-based chatbots.

Melingo AI offers advanced AI agents designed to transform customer interactions into smart, engaging, and human-like experiences. These agents are available 24/7 and support multiple languages, making them ideal for global businesses. The platform features specialized agents for sales, service, and support, helping businesses increase order value, enhance customer loyalty, and reduce human labor. Key capabilities include real-time engagement with proactive suggestions, adaptive product finders, and context-aware guidance. Melingo AI also boasts seamless onboarding with an integrations library, 1-click knowledge import, and an AI Brand Agent to adapt visual tone and avatars. It provides effortless support with instant, up-to-date answers, conversion insights, and multilingual post-purchase care for returns, exchanges, and follow-ups.

Oscar Chat is an all-in-one customer engagement platform designed to help businesses convert more website visitors, capture leads, and automate customer support. It combines AI chatbots, live chat, smart popups, and click-to-chat buttons into a unified platform. The AI chatbot learns from your content, provides instant answers, and guides customers through the sales funnel. Live chat enables real-time interaction, while popups react to visitor behavior to showcase offers and recover sales. The platform supports multi-channel communication, allowing customers to connect via various messaging apps. Oscar Chat is easy to set up with a simple code snippet and offers features like team collaboration, centralized contact management, and multilingual support across 50+ languages.

vbot is an open-source solution designed for automating interactions on WeChat and enterprise WeChat platforms. It offers a comprehensive set of features including message aggregation, automated replies, and robust API integration. The tool supports various protocols, including the iPad protocol, and facilitates video downloading. Developers and businesses can leverage vbot for tasks such as group messaging, automatic responses, and custom integrations. It is built to be stable and anti-ban, supporting all programming languages, making it suitable for enterprise customization, SCRM, and SAAS applications. Additionally, vbot integrates with AI response platforms like COZE and FASTGPT for enhanced conversational capabilities.

Voxia is a leading AI Voice Conversation Platform that enables businesses to deploy no-code AI phone agents for human-like interactions. The platform supports both inbound and outbound AI calls, operating 24/7/365 to enhance customer engagement and operational efficiency. Key capabilities include lead generation, lead revival, meeting scheduling, information collection, and personalized customer interactions. Voxia aims to boost productivity for call centers by automating routine calls and providing data-driven strategies through speech analytics. It offers a cost-effective, cloud-based solution for AI telemarketing and customer service, significantly improving speed to lead and conversion possibilities across various industries like eCommerce, financial services, real estate, and tech.