Customer Support & CX

Productboard is a comprehensive suite of product management software tools designed to empower product managers. It enables users to centralize customer feedback, identify trends, and link insights to feature ideas, ensuring product decisions are customer-centric. The platform facilitates strategic planning by aligning product objectives with business goals and offers robust roadmapping capabilities to communicate product direction effectively. With the introduction of Productboard Spark, an AI agent, product managers can draft briefs, analyze feedback, and conduct competitive research with AI grounded in their product context, significantly accelerating workflows and building shared product knowledge. It's built to support modern product operating models, from startups to enterprises, fostering collaboration across product, engineering, sales, and marketing teams.

Meet Robin, now rebranded as Hyrra.ai, is an AI-powered copilot specifically designed to enhance the onboarding experience for new hires. This tool aims to provide clear role definitions, streamline document management, and ensure that new team members feel well-prepared and integrated from day one. By automating and simplifying various aspects of the onboarding process, Hyrra.ai helps organizations reduce the administrative burden on HR teams and managers. It fosters a more cohesive work environment, which can lead to better project outcomes and higher employee retention. The platform is built to support efficient team operations and ensure a smooth transition for all new employees.

praxipal offers Luna, an AI receptionist designed to streamline administrative tasks for dental and orthodontist practices. Luna answers calls 24/7, intelligently routes inquiries, and manages appointments (booking, rescheduling, canceling) directly within the practice management system (PVS). This significantly reduces the workload on staff, allowing them to focus on patient care. The system adapts to individual practice preferences for appointment scheduling and provides insights into patient call patterns via a web app. Luna is designed to handle up to 80% of calls autonomously, ensuring no patient inquiry goes unanswered, even during peak times. The tool emphasizes data privacy and GDPR compliance.

Quack AI is an all-in-one support operation system designed to enhance customer support and experience through trainable AI agents. It enables businesses to provide proactive support, analyze every interaction, and equip their CX teams with advanced tools. Key features include advanced training capabilities for complex support operations, high attention to nuance for multiple customer segments, and the ability to train multiple AI agents, each specialized for a specific domain or use case. Quack AI integrates with existing ticket systems, knowledge bases, and communication channels like Slack, offering autonomous QA, smart enrichments, and VoC dashboards to turn customer interactions into growth opportunities. It's built to escalate when uncertain and ask follow-up questions for better understanding, ensuring accurate and empathetic support.

Spokk is a revenue automation platform designed for small service businesses, running automated SMS sequences after every customer visit. It collects feedback, generates AI-powered Google reviews, tracks customer loyalty, and facilitates referral links, all without manual effort after a quick 5-minute setup. The platform aims to capture revenue often left on the table by existing customers, with a typical business potentially gaining an additional $84K-$99K annually. Key features include SMS automation, a QR code-based loyalty program, a unique referral system, and AI-driven review generation that drafts personalized Google reviews for customers to post. Spokk integrates with HubSpot and offers a REST API for custom system connections.

UniJump is a seamless browser extension designed to integrate ChatGPT functionality directly into your browsing experience. It allows users to access ChatGPT from any website, facilitating quick answers to questions, improving writing, and inspiring different communication styles. The tool is 100% open source, ensuring transparency and allowing users to review its code on GitHub. UniJump is completely free to use and does not require any sign-up, though an OpenAI account is necessary. It prioritizes user privacy by not storing personal data, information, data entries, or visited websites. Users can activate UniJump with a simple keyboard shortcut (⌘ Cmd + J) or through its widget, making it a convenient and secure way to leverage AI assistance.

EliseAI is an industry-leading AI platform designed to transform property management and healthcare through automation and conversational AI. It helps organizations streamline communications, improve operational efficiency, and reduce costs. The platform offers solutions for property management, including automating leasing and resident operations, prospect management, AI-guided tours, and maintenance automation. For healthcare, EliseAI provides intelligent voice automation for patient calls and tailored solutions for specialties like Women's Health and Dermatology. It manages communication across channels like text, email, chat, and voice, supporting 7 languages for voice and 51 for written responses, ensuring 24/7 availability and personalized experiences.

TapTalk.io offers comprehensive chat solutions designed to improve business communication and customer engagement through AI-driven omnichannel messaging. The platform integrates intelligent AI automation, seamless multi-channel integration, and a unified customer experience. Key products include OneTalk for omnichannel messaging, PowerTalk for in-app chat SDK, SendTalk for WhatsApp OTP/notifications, and SalesTalk for social commerce. It features GenAI Chatbots that accelerate conversions, allow for personalized tone and persona, and can be set up without coding. The platform also provides AI-driven lead filtering, automatic handover from chatbots to human agents, advanced broadcast capabilities, comprehensive reporting, and an all-in-one inbox for managing customer interactions across various platforms efficiently.

Anantya.ai is a comprehensive conversational engagement platform designed for businesses to streamline customer interactions across various channels, primarily leveraging the official WhatsApp Business API. The platform offers solutions for marketing, commerce, and support, enabling businesses to automate conversations with AI chatbots and provide real-time support. It integrates with over 60 platforms, including Salesforce, HubSpot, and Shopify, ensuring smooth data flow and intelligent automation. Anantya.ai supports businesses in achieving high-impact customer communications, from lead nurturing and bulk messaging to performance analytics, catering to industries like hospitality, fashion, finance, retail, and education. It also provides tools for on-the-go campaign management and customer conversation tracking.

CX Genie is an advanced AI-powered customer engagement platform designed to revolutionize customer support operations. It provides no-code AI solutions, enabling businesses to create AI Agents, automate workflows, and facilitate smooth human collaboration. The platform aims to increase efficiency by up to 500% by offering features like intelligent conversational AI, multi-source responses, and continuous learning from conversations. CX Genie supports multi-channel communication, ticket management, and a helpdesk system, making it ideal for managing large support teams and tracking performance. It also includes unique features such as emotion and intent detection, AI-driven lead collection, custom chat flows, and CSAT reporting to streamline business processes.

Diyo AI is a pioneering platform focused on localizing AI for low-resource languages, with a strong emphasis on Nepali. It develops smart technologies such as chatbots, augmented reality, and intelligent websites to transform businesses and daily life. The platform offers conversational systems, speech tools, translation, and transliteration specifically for Nepali AI. Key products include Golu Chatbot, which redefines Nepali engagement with interactive quizzes and cultural content, boosting user engagement by up to 300%. Muna is another transformative solution, revolutionizing government accessibility by providing 24/7 access to critical information, reducing service response times by 85%. Diyo AI collaborates with various organizations, including metropolitan cities and the United Nations Development Programme, to drive change and make AI accessible and impactful for local communities.

Hams.AI offers enterprise-grade AI voice and chat agents designed to transform customer conversations into measurable outcomes. The platform focuses on understanding context, adhering to policies, and delivering a high first-contact resolution rate, reported at 98%. It is trusted by over 4,000 businesses across Saudi Arabia and the MENA region, indicating its specialization in the regional market and potentially Arabic language support. Hams.AI aims to automate customer experience, reduce manual operational work, and improve efficiency for businesses looking to scale their customer communication strategies.

BrainStack is an IT services company dedicated to providing innovative technology solutions to businesses. Their offerings span web development, utilizing modern frameworks like React, Angular, Node.js, and Laravel to create responsive and user-friendly websites. They also specialize in business intelligence, helping organizations make informed decisions through data analysis and interpretation, leveraging advanced tools such as Opensearch and Python. A core focus for BrainStack is Artificial Intelligence, where their team of AI experts develops powerful solutions for natural language processing, machine learning, and computer vision to automate processes, improve decision-making, and drive business growth. Beyond services, BrainStack is committed to building an AI community in Tunisia, aiming to discover, nurture, and collaborate with local AI talents.

EasyCallScript is an AI-powered tool designed to assist sales professionals by generating live call scripts. This tool aims to enhance confidence and efficiency during sales calls, providing structured conversation flows that can significantly improve sales performance. By leveraging artificial intelligence, EasyCallScript helps users craft effective dialogue, anticipate customer responses, and maintain a consistent sales message. It is particularly useful for those looking to streamline their outreach efforts and ensure every call is productive and goal-oriented. The platform focuses on optimizing the sales process from initial contact to closing, making it an invaluable asset for sales teams and individuals seeking to elevate their communication strategies and achieve better results.

Callbook AI is an AI-powered collections platform designed to automate and scale debt recovery operations. It utilizes AI voice agents that are indistinguishable from humans, providing a highly efficient and personalized approach to collections. The platform supports multichannel orchestration, integrating calls, WhatsApp, SMS, and email to maximize contactability, boasting rates between 50-70%. Callbook AI also offers real-time analytics for comprehensive oversight and is SOC 2 compliant, ensuring data security and adherence to regulations. It aims to streamline the debt collection process, allowing for rapid deployment and full portfolio coverage within days.

ChatDrive is a comprehensive platform designed to organize and share conversations from leading AI models such as ChatGPT, Gemini, Claude, and Codey. Users can efficiently manage their AI interactions by utilizing folders and tags, making it easy to search for and retrieve old chats. The platform also facilitates collaboration by allowing users to share their conversations with others. Beyond organization, ChatDrive offers features like specialized personas for tailored interactions and cost management through token tracking, providing a centralized solution for diverse AI chat management needs.

Motives is an AI-powered qualitative research platform designed for consumer-obsessed brands. It streamlines the research process by conducting up to 60-minute in-depth video interviews with real consumers using an AI interviewer avatar. The platform then delivers actionable insights and expert-backed findings, often within 48 hours. Motives handles the entire research process, from participant recruitment and video interviews to in-depth analysis, producing research reports with key insights, supported by quotes and video clips. Users can ask follow-up questions to an AI assistant and export compelling videos or PowerPoint presentations to drive decisions. It's ideal for insights, marketing, and creative teams looking to validate concepts, test assets, understand consumer thinking, and monitor brand health.

Lancey is the first multiplayer coding agent designed to bridge the gap between customer feedback and code development. It listens to customer signals from various channels like Slack, Intercom, and Zendesk, then understands your codebase to automatically turn feedback into prioritized, actionable tasks. This allows engineering teams to ship customer-requested fixes and features in hours, not days, by generating and delivering ready-to-merge pull requests. Lancey aims to cut triage time by 40% and increase shipping speed by 10x, ensuring teams focus on what matters most to their customers. It operates in an autopilot mode, reading new issues, figuring out requirements, and initiating work, all while maintaining a secure environment with strict access controls.

Geta AI Labs Private Limited provides comprehensive AI chatbot solutions designed to enhance business operations. The platform centralizes communication, offering features like a collaborative inbox, customizable AI bots, and an automation journey builder. It allows businesses to utilize customer data for personalized interactions and offers robust marketing tools such as email, WhatsApp, and SMS marketing. Geta aims to streamline daily tasks, improve customer satisfaction, and supercharge revenue growth by delivering personalized conversations. It serves various industries including education, healthcare, real estate, and e-commerce, helping resolve millions of user queries and saving significant manual hours.

Phases is an AI-powered platform designed to revolutionize clinical trial operations by deploying AI agents for continuous oversight and execution. It connects to existing trial systems like EDC, TMF, and CTMS to monitor, analyze, and proactively address emerging risks and issues. The platform boasts 98% risk and deviation detection accuracy, ensuring continuous trial oversight with zero gaps. Phases automates tasks such as TMF coverage, query management, and regulatory document filing, significantly reducing delays and improving audit readiness. It is compliant with HIPAA and 21 CFR Part 11, with SOC 2 audit in progress, and ensures customer data is never used to train its AI models.

Relevance AI is a low/no-code platform designed for building and deploying AI agents and multi-agent teams that autonomously complete tasks. It enables businesses to automate various functions, from BDR outreach and customer success to inbound qualification and customer support. The platform offers features like SuperGTM for delegating busywork, Copilot for owning end-to-end workflows, and Autopilot for autonomous AI Workforces. Users can build optimized teams of agents, connect them to over 1,000 apps, and integrate them with existing tools like CRM, calendar, and email. Relevance AI emphasizes enterprise-grade infrastructure with SOC 2 Type II & GDPR compliance, SSO, RBAC, data residency, and version control, ensuring secure and scalable AI adoption.

Rivi is an AI platform designed for travel enterprises, including OTAs, TMCs, airlines, hotels, and tourism boards. It empowers these organizations to build impactful solutions and thrive in the AI era by automating, personalizing, and solving complex problems with enterprise-grade AI tools. Key offerings include natural-language search, filtering, chat, and voice for travel planning, as well as AI agents that automate internal workflows. Rivi also provides smart recommendation engines for flights, hotels, and activities, and tools for complex travel planning, such as flexible, multi-city, and social-inspired trips. Additionally, it offers custom AI solutions tailored to specific stacks and goals, with integration via SDKs and APIs.

SnatchBot.me offers an enterprise-grade conversational AI platform designed for building and deploying intelligent chatbots and voice assistants. This platform supports the creation of advanced AI solutions for various business needs, enabling automation of customer, employee, and agent experiences. It focuses on streamlining business workflows and communications through a robust, no-code, message-based interface. SnatchBot supports the entire chatbot lifecycle, from initial development and rigorous testing to seamless deployment across a wide array of channels, ensuring comprehensive coverage and integration for businesses looking to leverage conversational AI.

Sophiie AI is an AI office manager designed specifically for trades and service businesses in Australia, offering a comprehensive solution beyond a typical virtual receptionist. It streamlines administrative tasks by handling incoming calls instantly, booking appointments, responding to emails and texts, and managing customer inquiries around the clock. The platform also features smart scheduling, lead capturing, customer CRM, and job management capabilities, including invoicing and quoting. Sophiie AI is customizable, allowing businesses to train its responses to suit their specific needs and integrate with existing tools like ServiceM8, Xero, and Google Calendar. It aims to improve efficiency, reduce missed opportunities, and enhance customer satisfaction by automating routine tasks.