Aircall

Aircall is an AI-powered customer communications platform that unifies channels and automates tasks. It provides insights and integrates with CRM and helpdesk systems for SMBs and enterprises.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Aircall?

Aircall is an AI-powered customer communications platform designed to unify voice, omnichannel messaging, and AI automation for sales and customer support teams. Founded in 2014, it offers AI virtual agents, conversation intelligence, and revenue intelligence. The platform integrates natively with over 250 tools, including Salesforce and HubSpot, enabling more than 22,000 businesses globally to manage customer conversations, automate workflows, and convert interactions into revenue. Key features include AI call summaries, real-time coaching, sentiment analysis, and smart call routing, ensuring seamless and efficient communication across various channels.

Best used for

Ideal for sales and customer support teams who need to unify communication channels, automate routine tasks, and gain actionable insights from customer interactions. Especially valuable for businesses looking to enhance productivity, improve customer experience, and drive revenue through AI-powered communication tools and robust CRM integrations.

Common actions

manage customer communications

automate support tasks

analyze conversations

integrate CRM

coach sales teams

Androidmobile_app

Capabilities

Key features

AI virtual agents
Conversation intelligence
Omnichannel messaging
CRM integrations
Real-time coaching
Smart call routing
AI call summaries

Target Audience

sales repcustomer support

Integrations

salesforcehubspotzendeskpipedriveintercomfreshdeskslackzapier

Pricing & Plans

Paid · Enterprise

Freemium

FAQs

What are the minimum user requirements for Aircall's plans?

The Essentials and Professional plans both require a minimum of 3 users. For the Custom plan, a minimum of 25 users is required. All plans are billed annually, offering different feature sets tailored to various team sizes and needs.

Does Aircall offer AI-powered features for call analysis?

Yes, Aircall provides several AI-powered features for call analysis, including conversation intelligence, AI call summaries, AI call scoring, and sentiment analysis. These tools help teams automatically transcribe, score, and summarize calls, providing valuable insights for coaching and performance improvement.

Can Aircall integrate with my existing CRM and helpdesk systems?

Aircall offers native integrations with over 250 tools, including popular CRM and helpdesk systems like Salesforce, HubSpot, Zendesk, and Pipedrive. These integrations enable automatic call logging, syncing of AI summaries, and click-to-dial functionality directly within your existing workflows.

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